Staff Content Designer – Patient Experience

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Establish a unique Gifthealth voice for in-product and patient communications.

• Synchronize SMS, email, web app, website FAQs, and voice AI agent scripts.

• Create and manage a Claude skill along with supporting guidelines for voice copy creation and editing.

• Collaborate with white-label clients and their branding and legal teams on requested language adjustments.

• Develop the foundational voice and tone, core message templates, and exemplary gold-standard examples.

• Revise key patient flows, including checkout and onboarding processes.

• Assess existing SMS, email, and FAQ content to establish priorities.

• Compose sensitive patient-focused copy related to costs, delays, adherence, and side effects.

• Generate voice AI scripts and wording negotiated with clients.

• Establish a tiered review process for low, medium, and high-risk copy.

⛳️ Requirements

• 6-8 years of experience in content design, UX writing, or content strategy for a product, preferably in healthcare, wellness, or another regulated industry.

• A portfolio that showcases a voice or content system you developed, rather than just copy you authored.

• Familiarity with compliance and legal reviews, along with a proven ability to respectfully challenge and achieve improved wording.

• Practical experience utilizing AI tools to enhance content production, with insights on their benefits and limitations.

• Capability to influence without direct authority across product, design, legal, and client teams.

• Must be able to work at a computer for prolonged periods.

• Must possess effective communication skills, both verbal and written, to interact with product, design, operations, legal, and client teams.

• Must be able to produce and evaluate written content under tight deadlines for sensitive patient-facing situations.

• Must be adept at using AI tools to design, test, and uphold content systems and guidelines.

🏝️ Benefits

• Opportunity to work in a dynamic environment focused on healthcare innovation.

• Competitive salary and comprehensive benefits package.

• Collaborative and supportive team culture.

• Professional development and growth opportunities.