Sports Sales Coordinator – Email and SMS Marketing

This is a fully remote position, open to applicants in Peru, +4 more countries.

📋 Description

• Develop, compose, construct, and distribute email and SMS campaigns that promote facility time, pickup games, registration opportunities, and special offers.

• Segment target audiences based on location, sport, expressed interest, booking history, and engagement levels.

• Create and enhance welcome flows, lead follow-ups, incomplete booking recovery, reminders, repeat booking, and win-back strategies.

• Craft English copy and adapt brand materials into mobile-optimized emails.

• Confirm audience details, dates, time zones, pricing, links, personalization, and suppression rules prior to launch.

• Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and ensure healthy mailing lists.

• Test messaging, timing, offers, and customer journeys; report inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Manage availability, dates, time slots, capacity, and approved pricing for sports facilities.

• Address customer inquiries, recommend availability, prepare approved quotes, and facilitate booking and payment processes.

• Maintain the sales pipeline, document commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before confirming availability or exceptions; escalate issues beyond authority.

• Create and maintain listings for pickup games.

• Monitor registrations and fill levels, utilizing targeted outreach to fill open spots.

• Coordinate with local hosts and venue contacts.

• Manage player inquiries and waitlists, communicating approved changes.

• Identify low-enrollment games, host gaps, and venue issues, escalating decisions regarding cancellations, refunds, or safety concerns.

• Track attendance, feedback, and repeat participation to enhance future games.

⛳️ Requirements

• Practical experience in creating email campaigns and automations.

• Hands-on experience in SMS marketing.

• Proficient written and spoken English for engaging with North American customers.

• Experience in following up with leads, explaining offers, and requesting bookings.

• Strong attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfortable utilizing spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a readiness to take ownership of tasks until issues are resolved.

• Availability to work evenings and weekends in Toronto/Eastern time.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey.

• Completion of the Criteria GAME assessment — English.

🏝️ Benefits

• Remote work opportunity available from Latin America.

• Expected variable commissions ranging from US$500 to US$1,000.

• Evening and weekend work schedule aligned with Toronto/Eastern time.

• Commission terms established prior to hiring.