Sports Sales Coordinator – Email and SMS Marketing

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strategize, compose, design, and distribute email and SMS campaigns to promote facility time, pickup games, registration opportunities, and special offers.

• Classify audiences based on location, sport, expressed interests, booking history, and engagement levels.

• Develop and enhance flows for welcome messages, lead follow-ups, incomplete booking recovery, reminders, repeat bookings, and win-back strategies.

• Craft clear English copy and adapt brand assets for mobile-optimized emails.

• Verify audiences, dates, time zones, pricing, links, personalization, and suppression rules prior to launch.

• Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and ensure healthy mailing lists.

• Assess messaging, timing, offers, and customer journeys; report on inquiries, bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate records of availability, dates, time slots, capacity, and approved pricing for sports facilities.

• Address sports-space inquiries, recommend available options, prepare approved quotes, and follow up on booking and payment confirmations.

• Manage the sales pipeline, document customer commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before confirming availability or exceptions; escalate issues beyond authority.

• Create and manage pickup-game listings including location, time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels, employing targeted outreach to maximize participation.

• Coordinate with local hosts and venue contacts.

• Address player inquiries and waitlists, communicating approved changes effectively.

• Identify low-enrollment games, host gaps, or venue issues and escalate decisions regarding cancellations, refunds, or safety concerns.

• Track attendance, feedback, and repeat participation to enhance future games.

• Understand inventory, customer journeys, and operational processes; audit campaigns and establish follow-up and quality assurance routines.

• Own the campaign calendar and sales pipeline, enhancing priority automations and pickup-game coordination.

⛳️ Requirements

• Practical experience in building email campaigns and automations.

• Hands-on experience with SMS campaigns.

• Strong written and verbal English communication skills for engaging with North American customers.

• Confidence in following up with leads, articulating offers, and securing bookings.

• Exceptional attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Experience with a CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Proficiency in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a proactive approach to resolving issues until they are addressed.

• Availability to work evenings and weekends in the Toronto/Eastern time zone.

• Background in sports, venue bookings, inside sales, event coordination, customer service, or eCommerce retention is advantageous.

• Completion of the Culture Index survey.

• Completion of the Criteria GAME assessment in English.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Anticipated variable commissions ranging from US$500 to US$1,000.

• Pre-agreed evening and weekend work schedule prior to hiring.

• Commission terms established before hiring.