Sports Sales Coordinator, Email and SMS Marketing

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Develop, compose, construct, and distribute email and SMS campaigns that promote facility time, pickup games, registration opportunities, and special offers.

• Create audience segments based on factors such as location, sport, expressed interest, booking history, and engagement levels.

• Design and enhance flows for welcome messages, lead follow-ups, recovery of incomplete bookings, reminders, repeat bookings, and win-back strategies.

• Craft clear and concise English copy while adapting brand assets for mobile-optimized emails.

• Conduct quality assurance on audiences, dates, time zones, prices, links, personalization, and suppression rules prior to launch.

• Monitor delivery issues, bounces, complaints, and opt-outs; manage consent records and maintain healthy mailing lists.

• Test messaging, timing, offers, and customer journeys; report on inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Maintain accurate records of facility inventory, availability, capacity, and approved pricing.

• Respond to inquiries regarding sports spaces, recommend available options, prepare approved quotes, and ensure booking and payment confirmations.

• Keep the sales pipeline updated, document customer commitments, and work towards renewals or repeat bookings.

• Collaborate with operations prior to confirming availability or exceptions; escalate pricing, terms, and conflicts beyond authority.

• Create and manage pickup-game listings including location, timing, capacity, pricing, and player instructions.

• Oversee registrations and fill levels, utilizing targeted outreach to fill any available spots.

• Coordinate with local hosts and venue contacts.

• Handle player inquiries and waitlists while communicating approved changes.

• Identify games with low enrollment, gaps in hosting, and venue issues, escalating decisions on cancellations, refunds, or safety as necessary.

• Track attendance, feedback, and repeat participation to enhance future games.

• Familiarize yourself with inventory, customer journeys, and processes; audit campaigns and establish follow-up and quality assurance routines.

• Take responsibility for the campaign calendar, sales pipeline, priority automations, and coordination of pickup games.

⛳️ Requirements

• Practical experience in developing email campaigns and automations.

• Hands-on experience with SMS marketing.

• Strong proficiency in written and spoken English for communication with North American customers.

• Confidence in following up with leads, explaining offers, and securing bookings.

• Exceptional attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and email/SMS platforms such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfort in utilizing spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a proactive approach to resolving issues until they are addressed.

• Availability to work evenings and weekends in the Toronto/Eastern time zone.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is advantageous.

• Completion of the Culture Index survey is required.

• Completion of the Criteria GAME assessment in English is necessary.

• Applicants should ensure that customer data and confidential employer information are removed from their examples.

🏝️ Benefits

• Remote work opportunity available from Latin America.

• Monthly base salary ranging from US$800 to US$1,000 depending on experience.

• Anticipated variable commissions between US$500 and US$1,000.

• Expected total compensation of US$1,300 to US$2,000 per month.

• Evening and weekend work schedule.

• Commission terms to be agreed upon prior to hiring.