Sports Sales Coordinator, Email and SMS

This is a fully remote position, open to applicants in Costa Rica, +4 more countries.

📋 Description

• Strategize, compose, design, and distribute email and SMS campaigns that promote facility time, pickup games, registration opportunities, and pertinent offers.

• Develop audience segments based on location, sport, expressed interests, booking history, and engagement levels.

• Construct and enhance welcome messages, lead follow-up processes, incomplete booking recovery systems, reminders, repeat booking flows, and win-back strategies.

• Craft clear English copy and adapt brand materials into mobile-optimized emails.

• Conduct quality assurance on audiences, dates, time zones, pricing, links, personalization, and suppression rules prior to launch.

• Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and healthy mailing lists.

• Test messaging, timing, offers, and customer journeys while reporting on inquiries, bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate records regarding facility locations, dates, time slots, capacity, and pricing.

• Address sports-space inquiries, suggest availability, prepare approved quotes, and follow through on booking and payment confirmations.

• Manage the sales pipeline, document customer commitments, and pursue renewals or repeat bookings.

• Collaborate with operations prior to confirming availability or exceptions; escalate issues that exceed authority.

• Create and maintain pickup game listings, including location, time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels, utilizing targeted outreach to fill available spots.

• Coordinate with local hosts and venue representatives.

• Handle player inquiries and waitlists while communicating approved changes.

• Identify games with low enrollment, host gaps, and venue issues, escalating decisions related to cancellations, refunds, or safety.

• Track attendance, feedback, and repeat participation to enhance future games.

• Familiarize yourself with inventory, customer journeys, and operational processes; audit campaigns and establish follow-up and quality assurance routines.

• Assume responsibility for the campaign calendar and sales pipeline while enhancing priority automations.

⛳️ Requirements

• Practical experience in creating email campaigns and automations.

• Hands-on experience with SMS marketing.

• Proficient written and spoken English for conversations with North American customers.

• Confidence in following up with leads, explaining offers, and soliciting bookings.

• Strong attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and an email/SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfort with using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a commitment to owning the next action until an issue is resolved.

• Availability to work evenings and weekends in the Toronto/Eastern time zone.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey.

• Completion of the Criteria GAME assessment in English.

🏝️ Benefits

• Remote work opportunity available from Latin America.

• Anticipated variable commissions ranging from US$500 to US$1,000.

• Expected total compensation between US$1,300 and US$2,000 per month.

• Evening and weekend work schedule aligned with Toronto/Eastern time.

• Specific weekly schedule and commission terms to be agreed upon prior to hiring.