Sports Sales Coordinator, Email and SMS

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Strategize, compose, develop, and distribute email and SMS campaigns to promote facility time, pickup games, registration opportunities, and relevant offers.

• Create audience segments based on location, sport, expressed interest, booking history, and engagement metrics.

• Develop and enhance welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking, and win-back flows.

• Write concise English copy and adapt brand assets for mobile-optimized emails.

• Conduct quality assurance on audiences, dates, time zones, prices, links, personalization, and suppression rules prior to launch.

• Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and healthy mailing lists.

• Test messaging, timing, offers, and customer journeys, and report on inquiries, bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate records of facility inventory, availability, capacity, and approved pricing.

• Respond to inquiries regarding sports spaces, recommend available options, prepare approved quotes, and follow up through the booking and payment process.

• Maintain the sales pipeline, document commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before confirming availability or exceptions and escalate issues beyond your authority.

• Create and maintain listings for pickup games.

• Monitor registrations and fill levels, utilizing targeted outreach to fill available spots.

• Coordinate with local hosts and venue contacts.

• Address player inquiries and manage waitlists, communicating approved changes effectively.

• Escalate decisions regarding cancellations, refunds, or safety to the appropriate manager.

• Track attendance, feedback, and repeat participation to enhance future games.

⛳️ Requirements

• Practical experience in building email campaigns and automations.

• Hands-on experience in SMS marketing.

• Proficient written and spoken English for engaging with North American customers.

• Confidence in following up with leads, explaining offers, and requesting bookings.

• Strong attention to detail concerning schedules, prices, customer records, and competing deadlines.

• Familiarity with a CRM and email/SMS platforms such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfort in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication and a commitment to owning the next steps until issues are resolved.

• Availability to work evenings and weekends in Toronto/Eastern time.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey.

• Completion of the Criteria GAME assessment in English.

🏝️ Benefits

• Opportunity to work remotely from Latin America.

• Expected variable commissions ranging from US$500 to US$1,000.

• Anticipated total compensation between US$1,300 and US$2,000 per month.

• Flexible weekly schedule to be agreed upon before hiring.

• Required assessments provided as standard application assessments.