Sports Sales Coordinator

This is a fully remote position, open to applicants in Venezuela, +2 more countries.

📋 Description

• Develop, compose, and dispatch email and SMS campaigns that promote facility time, pickup games, registration opportunities, and special offers.

• Segment audiences based on location, sport, expressed interests, booking history, and engagement levels.

• Design and enhance workflows for welcoming new users, following up with leads, recovering incomplete bookings, sending reminders, encouraging repeat bookings, and winning back previous participants.

• Craft copy in English and adapt brand materials for mobile-responsive emails.

• Verify audience details, dates, time zones, pricing, links, personalization, and suppression rules prior to campaign launch.

• Track delivery failures, bounces, complaints, and opt-outs; manage consent records and maintain healthy mailing lists.

• Test messaging, timing, offers, and customer journeys; provide reports on inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Ensure accurate information on availability, dates, time slots, capacity, and approved pricing for facilities.

• Address sports space inquiries, suggest available options, prepare approved quotes, and oversee booking and payment confirmations.

• Keep the sales pipeline updated, document commitments, and seek renewals or repeat bookings.

• Collaborate with operations and escalate pricing, terms, and conflicts beyond your authority.

• Create and manage listings for pickup games.

• Monitor registrations and fill levels, utilizing targeted outreach to maximize participation.

• Work closely with local hosts and venue contacts.

• Handle player inquiries and waitlists, and communicate any approved changes.

• Identify games with low enrollment, gaps in hosting, and venue issues; escalate decisions regarding cancellations, refunds, or safety concerns.

• Track attendance, gather feedback, and analyze repeat participation to enhance future games.

• Familiarize yourself with inventory, customer journeys, and processes; audit campaigns and set up follow-up and quality assurance routines.

• Take ownership of the campaign calendar and sales pipeline, improving automations and ensuring dependable coordination of pickup games.

⛳️ Requirements

• Proven experience in building email campaigns and automations.

• Practical experience with SMS communications.

• Strong command of written and spoken English for interactions with North American customers.

• Confidence in following up with leads, articulating offers, and securing bookings.

• Keen attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Proficient in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a proactive approach to resolving issues.

• Must be available to work evenings and weekends in the Toronto/Eastern time zone.

• Background in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey is required.

• Completion of the Criteria GAME assessment — English is required.

🏝️ Benefits

• Remote work opportunity available for residents of Latin America.

• Anticipated variable commissions ranging from US$500 to US$1,000.

• Evening and weekend work aligned with Toronto/Eastern time.

• Specific weekly schedule and commission terms to be agreed upon prior to hiring.