Sports Sales Coordinator

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Develop, compose, execute, and dispatch email and SMS campaigns that highlight available facility time, pickup games, registration opportunities, and relevant promotions.

• Segment audiences based on location, sport, expressed interest, booking history, and engagement levels.

• Construct and enhance workflows for welcome messages, lead follow-ups, incomplete booking recoveries, reminders, repeat bookings, and win-back strategies.

• Craft clear and engaging English copy while adapting brand assets for mobile-friendly emails.

• Verify audiences, dates, time zones, pricing, links, personalization, and suppression rules prior to campaign launches.

• Track delivery issues, bounces, complaints, and opt-outs; maintain consent records and ensure healthy mailing lists.

• Evaluate messaging, timing, offers, and customer journeys; report on qualified inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Ensure accurate availability for locations, dates, time slots, capacity, and approved pricing.

• Address sports-space inquiries, suggest availability, prepare approved quotes, and follow through with booking and payment confirmations.

• Keep the sales pipeline updated, document customer commitments, and pursue renewals or repeat bookings.

• Liaise with operations before assuring availability or exceptions; escalate pricing, terms, and conflicts beyond authority.

• Create and manage pickup-game listings that include location, start time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels through targeted outreach.

• Collaborate with local hosts and venue contacts.

• Address player inquiries and waitlists while communicating approved changes.

• Identify low-enrollment games, hosting gaps, or venue issues, and escalate decisions regarding cancellations, refunds, or safety.

• Track attendance, feedback, and repeat participation to enhance future games.

⛳️ Requirements

• Practical experience in creating email campaigns and automations.

• Hands-on experience with SMS communication.

• Proficient written and verbal English skills for interactions with North American customers.

• Confidence in following up with leads, explaining offers, and requesting bookings.

• Strong attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with CRM systems and email/SMS platforms; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfortable using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a commitment to resolving issues until they are fully addressed.

• Availability to work evenings and weekends in the Toronto/Eastern time zone is required.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of both standard assessments: Culture Index survey and Criteria GAME assessment — English.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Expected variable commissions ranging from US$500 to US$1,000.

• Evening and weekend work schedule aligned with Toronto/Eastern time.

• Specific weekly schedule and commission terms to be agreed upon prior to hiring.