Sports Sales Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop, compose, design, and distribute email and SMS campaigns that highlight facility time, pickup games, registration opportunities, and relevant promotions.

• Categorize audiences based on location, sport, expressed interests, booking history, and engagement levels.

• Create and enhance flows for welcome messages, lead follow-ups, recovery of incomplete bookings, reminders, repeat bookings, and win-back strategies.

• Craft clear copy in English and modify brand materials for mobile-optimized emails.

• Conduct pre-launch quality assessments focusing on audiences, dates, time zones, pricing, links, personalization, and suppression rules.

• Track delivery issues, bounces, complaints, and opt-outs; manage consent records and maintain healthy mailing lists.

• Test messaging, timing, offers, and customer journeys; analyze inquiries, bookings, repeat participation, revenue, and engagement metrics.

• Ensure accurate availability, dates, time slots, capacity, and approved pricing for sports facilities.

• Address sports-space inquiries, suggest available times, prepare approved quotes, and finalize booking and payment confirmations.

• Keep the sales pipeline updated, document commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before confirming availability or exceptions; escalate issues beyond your authority.

• Create and manage listings for pickup games, including location, time, capacity, pricing, and player instructions.

• Monitor registrations and occupancy levels, utilizing targeted outreach to fill open spots.

• Coordinate with local hosts and venue representatives.

• Handle player inquiries and waitlists, communicating approved changes effectively.

• Identify low-enrollment games, hosting gaps, and venue issues, escalating decisions regarding cancellations, refunds, or safety matters.

• Track attendance, feedback, and repeat participation to enhance future games.

⛳️ Requirements

• Proven experience in creating email campaigns and automations.

• Practical experience in SMS marketing.

• Excellent written and verbal English skills for engaging with North American customers.

• Confidence in following up with leads, articulating offers, and requesting bookings.

• Exceptional attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and email/SMS platforms such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Proficient in using spreadsheets and reports to analyze conversion rates, bookings, and campaign effectiveness.

• Reliable communication skills and a proactive approach to resolving issues.

• Availability to work evenings and weekends, aligned with Toronto/Eastern time.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is advantageous.

• Completion of the Culture Index survey.

• Completion of the Criteria GAME assessment in English.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Expected variable commissions ranging from US$500–US$1,000.

• Anticipated total compensation of US$1,300–US$2,000 per month.

• Work schedule during evenings and weekends in accordance with Toronto/Eastern time.

• Specific weekly schedule and commission terms will be discussed and agreed upon before hiring.