Sports and Theatre Processing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the inventory of purchased items.

• Process orders for sports and season tickets using the POS system.

• Investigate missing orders and resolve any discrepancies in purchase orders.

• Ensure accurate ownership tags and manage inventory holds.

• Conduct audits on purchases and attach ticket PDFs as necessary.

• Verify all required seat disclosures and restrictions.

• Confirm that inventory is approved and ready for sale.

• Oversee canceled purchases and sales transactions.

• Address issues related to marketplace broadcasting and report any processing obstacles.

• Request, monitor, confirm, and reconcile refunds for events that have been rescheduled, postponed, or canceled.

• Liaise with brokers, marketplaces, and internal teams to investigate and resolve discrepancies.

• Adhere to documented standard operating procedures.

• Assist in updating training materials and suggest improvements to processes.

• Handle assigned customer service representative (CSR) calls regarding new purchases, account clarifications, refund requests, account unlocking, and account management.

• Complete all assigned calls accurately and within the required timeframes.

• Provide CSR support during sports and theatre seasons and other periods of business need as designated by the Team Lead.

⛳️ Requirements

• Proficient computer skills and the ability to quickly learn company-specific systems and adapt to changing processes.

• Basic knowledge of Excel and/or Google Sheets.

• Fast and accurate data entry with a keen eye for detail.

• Strong written communication skills and a professional phone demeanor.

• Capability to manage CSR calls, clarify account inquiries, and work towards accurate resolutions.

• Excellent organizational skills and logical problem-solving abilities.

• Ability to manage shifting priorities and meet deadlines.

• Dependability, punctuality, initiative, and a collaborative mindset.

• Availability for overnight (graveyard) and rotating shifts.

• Flexibility to work weekends based on business requirements.

• Previous experience in data entry and familiarity with U.S. sports is preferred but not mandatory.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment status.