Specialty Infusion Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient accounts, which includes verifying insurance and benefits, handling denial management, and overseeing collections.

• Identify programs that assist patients, such as drug copay cards, to determine eligibility.

• Aid patients in signing up for assistance programs.

• Track services provided to patients.

• Bill assistance programs for relevant funds.

• Stay updated on insurance company regulations regarding changes in precertification, documentation, and claims submission processes.

• Engage in communication with physicians, staff, patients, and insurance providers.

• Act as a resource for both staff and patients.

• Carry out duties in alignment with Mercy's Mission, Values, and Service Standards.

⛳️ Requirements

• Preferred education: Completion of some college coursework in Business, Finance, and/or Accounting-related subjects.

• A minimum of 3 years of relevant experience is required.

• Comprehensive knowledge of claims procedures, insurance company regulations, and oncology coding and billing practices.

• Familiarity with insurance benefit verification, denial management, collections, precertification, documentation, and claims submission requirements.

• Strong interpersonal, organizational, and analytical abilities.

• Capability to thrive in high-pressure situations, meet deadlines, and consistently perform daily responsibilities with accuracy.

• Proficient in using logic and sound judgment to quickly identify and implement corrective measures when issues arise.

• Excellent written and verbal communication skills.

• Ability to guide co-workers effectively.

• Proficient in managing interactions with VBO management and co-workers in high-demand situations.

• Licensure: Not applicable.

• Certification/Registration: Not applicable.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Tuition support.

• Matched retirement plans for team members working 32+ hours per pay period.

• A caring and collaborative team environment.

• Opportunities for career growth.

• An innovative, technology-driven, and compassionate healthcare workplace.