Specialty Care Manager – Maternal Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise all contracted specialty care positions, including Doulas, Registered Dietitians, and IBCLCs.

• Manage roster availability, panel matching, compliance audit trails, contractor accountability, and onboarding processes.

• Monitor visit completion, labor attendance, charting timelines, and documentation standards.

• Perform audits on charting and documentation across Athena, Spruce, and Acuity systems.

• Identify and escalate issues related to contractor administrative non-compliance, missed labor events, and boundary violations.

• Review invoices in relation to active contracts and enforce the terms of the contracted services.

• Collaborate with Licensing, Credentialing & Enrollment and maintain credentialing documentation and roster compliance.

• Conduct interviews for prospective Doula, Registered Dietitian, and Lactation Consultant candidates.

• Represent Nadia Care at community and regional recruitment events as necessary.

• Partner with care teams to incorporate specialty care into member care plans.

• Generate monthly panel summaries detailing assignments, delivery windows, credentialing renewals, and capacity constraints.

• Coordinate doula assignments and ensure both primary and backup doula matching occurs before 30 weeks of gestation.

• Lead member communication regarding birth support expectations and labor activation protocols.

• Participate in the on-call rotation for live labor events and address coverage bottlenecks.

• Maintain delivery trackers and proactively reassign tasks to avoid coverage gaps.

⛳️ Requirements

• Minimum of 3–5 years of experience in care coordination, maternal health operations, or contractor panel administration across various care verticals.

• Strong experience in autonomous startup environments, with excellent organizational and operational skills.

• High proficiency in digital care systems and platforms, including Athena Health, Spruce, Acuity, Slack, and Google Workspace.

• Willingness and capability to engage in a structured, team-supported on-call rotation outside of standard business hours.

• Proven experience in evaluating contractor candidates and conducting structured interviews.

• Highly organized with exceptional communication skills.

• Ability to hold independent contractors accountable for administrative, charting, credentialing, and SLA standards.

• Comfortable with operational ambiguity, rapid scaling, and taking on multiple roles in a fast-paced startup environment.

• Bilingual proficiency in English and Spanish is advantageous.

🏝️ Benefits

• Annual paid holidays.

• Unlimited time off after the 90-day introductory period for full-time salaried exempt employees.

• Three weeks of paid time off after the 90-day introductory period for full-time hourly non-exempt employees.

• Medical insurance that covers hospital, surgical, and prescription drug benefits.

• Dental insurance.

• Vision insurance.

• Stock option grant.

• Life insurance.

• Short-term and long-term disability insurance.

• 401(k) retirement plan.