Spécialiste de Remboursement, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure timely, accurate, and consistent management of coverage-related inquiries within customer operations and patient support workflows.

• Oversee benefits-related documentation, case updates, follow-up tasks, and communications for reimbursement support.

• Address routine reimbursement challenges, documentation deficiencies, and workflow anomalies.

• Keep precise case records, reimbursement documents, and system updates.

• Track reimbursement patterns, recurring issues, and indicators for escalation.

• Collaborate with both internal and external stakeholders to synchronize communications, clarify reimbursement criteria, and facilitate case resolutions.

• Participate in process enhancements, workflow modifications, and operational readiness initiatives.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims assistance, or a comparable field is necessary.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

• Bilingual proficiency is required, as specified by the role title.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.