Bilingual Client Intake Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Input and update lead and client details in the CRM or case management system.

• Process payments via phone while ensuring the secure handling of sensitive data.

• Assist existing clients with basic updates, scheduling, and routing requirements.

• Follow up with warm leads and return calls.

• Conduct initial intake calls and accurately gather pertinent case information.

• Perform outbound follow-up calls to leads and missed inquiries.

• Guide prospective clients through the consultation and hiring process.

• Arrange consultations with attorneys.

• Handle inbound calls from potential and current clients during after-hours coverage.

• Prepare and submit end-of-day reports outlining activity, outcomes, and pending follow-ups.

• Coordinate lead handoff and provide updates to the daytime intake team.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Professional and confident phone demeanor.

• Client service-oriented mindset.

• Exceptional attention to detail.

• Strong organizational and follow-up abilities.

• Capability to multitask in a dynamic environment.

• Effective time management and reliability.

• Comfortable managing confidential and sensitive information.

• Ability to work independently during after-hours.

• Bilingual proficiency in English and Spanish.

• Availability from Wednesday to Friday 2:00 PM - 11:00 PM EST; Saturday to Sunday 10:00 AM – 7:00 PM EST.

🏝️ Benefits

• Opportunities for remote work.

• Environment certified as a Great Place to Work.

• Support from recruiters throughout the application process.