Spécialiste bilingue, Services des prêts – cartes de crédit

This is a fully remote position, open to applicants in Canada.

📋 Description

• Grasp customer requirements and deliver credit and lending-related sales and services to BMO clients or potential clients.

• Provide guidance to customers on borrowing strategies and products that align with their goals.

• Execute sales and service tasks in accordance with established protocols.

• Recognize and refer customers to other business divisions as necessary.

• Utilize various channels to ensure an optimal customer experience while achieving business targets.

• Offer training and mentorship to junior team members when required.

• Inquire to comprehend customer needs and offer insights on personal banking and borrowing strategies.

• Oversee transactional results from customer interactions or escalate to the relevant internal departments.

• Elevate complex or unresolved customer issues to management.

• Complete necessary documentation to accurately process customer inquiries.

• Keep abreast of current personal banking and lending products, practices, and market trends.

• Research and assess lending applications in line with established procedures.

• Manage customer interactions with professionalism and efficiency.

• Incorporate marketing promotions and initiatives into customer discussions when applicable.

• Uphold confidentiality regarding both customer and Bank information.

• Detect and report suspicious activities related to money laundering.

• Make credit decisions or recommendations based on sound credit-granting principles and Bank policies.

• Utilize authorized credit criteria to meet customer requests.

• Undertake complex and varied tasks and address escalations from colleagues.

• Evaluate issues and determine appropriate next steps.

• Employ BMO’s Risk Management Framework to make risk-aware decisions while safeguarding bank assets and adhering to relevant policies, laws, and regulations.

⛳️ Requirements

• Generally, 2–3 years of pertinent experience.

• A post-secondary degree in a relevant discipline is preferred or an equivalent combination of education and experience.

• Familiarity with personal lending and home financing products.

• Understanding of the competitive landscape and trends in product offerings.

• Awareness of contact center operational processes and policies.

• Proficiency in call center technology, processes, and performance metrics.

• Term Investment Qualified, as necessary.

• Specialized knowledge in relevant areas.

• Strong verbal and written communication abilities.

• Effective organizational skills.

• Excellent collaboration and teamwork skills.

• Proficient analytical and problem-solving abilities.

• Capability to operate in compliance with Anti-Money Laundering and Terrorist Financing reporting obligations, Financial Consumer Agency of Canada consumer provision requirements, and Privacy Act provisions.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Tools and resources to achieve new goals.

• Accommodations available upon request during the selection process.