Specialist Solution Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Align innovative strategies with technology solutions across complex accounts.

• Collaborate with clients, internal team members, and C-level executives to achieve agreement on multi-product technology solutions.

• Support business development, operational strategies, and IT initiatives, including executive-level product demonstrations.

• Serve as a trusted advisor to foster innovative solutions and enhance business performance.

• Identify and define ambiguous business challenges, generate innovative ideas, recognize opportunities, and suggest actionable next steps.

• Communicate and assess solution alternatives, ensuring consensus among key stakeholders.

• Develop decision-making frameworks and governance processes for clients as necessary.

• Showcase integrated experiences through software demonstrations and rapid prototyping.

• Present executive-level software demonstrations, create future-state customer journey strategies, and formulate long-term IT roadmaps.

• Support customers, Account Executives, and Professional Services with discovery, analysis, and strategic solution recommendations.

• Deliver transformational presentations based on live product demonstrations.

• Identify customer business needs and position Salesforce solutions to meet those objectives.

• Design and present tailored Salesforce solutions and demonstrations for various customer personas.

• Demonstrate understanding of customer architecture in relation to Salesforce solutions.

• Organize and lead cross-functional solution guides aligned with opportunity strategies.

• Develop and deliver narratives focused on customer experience, supported by Salesforce technologies.

• Engage in product, sales, and procedural training and certifications.

⛳️ Requirements

• B.S., M.S., or PhD in Computer Science, Software Engineering, or Management Information Systems.

• Familiarity with relevant applications, relational databases, and web technologies.

• Excellent oral, written, presentation, collaboration, and interpersonal communication skills.

• Capability to work collaboratively within a team to resolve technical issues in diverse political contexts.

• A minimum of 4 years of professional experience.

• Salesforce Certifications are preferred.

• Prior experience as a solution or sales engineer for a CRM company or similar technology is preferred.

• Willingness to travel according to territory alignment and region.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available.

• Equity may be available.

• Participation in product, sales, and procedural training and certifications.