Specialist, Loss Mitigation FHA Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and submit FHA/HUD home retention claims in accordance with investor, insurer, and CMS guidelines.

• Follow up semi-daily on pending claim proceeds.

• Reconcile final claim proceeds with claimed amounts, paid sums, and outstanding loan debts, including escrow and corporate advances.

• Rectify erroneous files by canceling claims and/or processing HUD refund requests.

• Provide posting instructions for claim proceeds within 24 hours of receiving them.

• Review, monitor, and ensure the timely completion of scheduled steps.

• Update completion dates as actions take place and adjust future dates with approval when necessary.

• Conduct daily follow-ups as part of routine operations.

• Notify the Supervisor of trends and issues, such as claim denials, curtailments, and delays in processing.

• Document servicing, actions taken, delays, follow-ups, and phone conversations within system notes.

• Ensure timely imaging of claim documents.

• Maintain and oversee the HUD audit file.

• Perform additional assigned tasks as needed.

⛳️ Requirements

• Knowledge of the loss mitigation and claims processes.

• Exceptional written and verbal communication, organizational, and time management skills.

• Ability to effectively communicate with all levels both internally and externally.

• Strong attention to detail and adept problem-solving skills.

• Excellent interpersonal abilities with an emphasis on teamwork and quality in loan evaluation.

• Capacity to manage multiple tasks under pressure and adapt to changing priorities.

• Ability to comprehend opposing perspectives on complex issues and negotiate as well as integrate different viewpoints.

• Capability to make decisions that have a moderate impact on the immediate work unit.

• Ability to organize and prioritize personal work schedule in the short term.

• Proficient in basic arithmetic and able to accurately record, balance, and verify results.

• Ability to draft detailed reports, work-related manuals, and limited-scope publications.

• Capability to meet strict deadlines.

• High School Diploma or equivalent work experience; some college education preferred.

• One to two years of experience in mortgage servicing default preferred.

• Previous experience with FHA claims preferred.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Discounts on fitness, restaurants, retail, and other employee portal offerings.

• Tailored training programs to suit your needs.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Community initiatives through the Carrington Charitable Foundation.