Spanish/English Customer Service Representative

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Effectively oversee client accounts by taking full responsibility for account management, maintenance, collections, and liquidation for designated portfolios.

• Review payment histories and notes, and clearly convey account statuses to clients.

• Propose suitable solutions by evaluating customer accounts and negotiating agreeable collection terms.

• Timely report or escalate sensitive and complex matters to the Team Leader.

• Accurately document all activities in line with established protocols.

• Manage a substantial volume of incoming calls.

⛳️ Requirements

• High School Diploma (mandatory).

• Proficient in both English and Spanish (mandatory).

• Capable of typing at least 30 WPM.

• Prior experience in customer service, retail services, and call center environments.

• Strong organizational and problem-solving abilities.

• Proven capacity to perform at a high level while supporting a large volume of inbound calls.

• Exceptional verbal and written communication skills.

• Keen attention to detail.

• Basic proficiency in Microsoft Windows, Word, and Excel.

• Ability to maintain a calm, professional, and positive attitude while managing multiple tasks and meeting deadlines.

• Eligible to work in the USA.

🏝️ Benefits

• A collaborative team environment.

• Comprehensive paid training.

• Unlimited opportunities for advancement.

• Attractive benefits package.

• Professional growth opportunities that foster the development of analytical and problem-solving skills.