Spanish Bilingual – Personal Injury Pre-Litigation Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Open insurance claims and act as the main point of contact for adjusters and carriers.

• Request, track, and organize medical records, invoices, and police reports.

• Ensure continuous treatment progress and monitor treatment outcomes.

• Recognize and proactively address lien and subrogation challenges.

• Work together with lead paralegals to compile comprehensive and accurate case files for demands.

• Communicate daily with clients to assist them throughout the pre-litigation process.

• Maintain case timelines and ensure that milestones are achieved with accuracy.

• Identify and eliminate operational inefficiencies to enhance speed and precision.

• Maintain high standards in documentation, file integrity, and communication.

• Initiate claims, manage medical records, acquire police reports, coordinate client care, supervise demand preparation, resolve final liens, and oversee case completion.

⛳️ Requirements

• Over 3 years of experience in personal injury legal operations, case management, or insurance claims.

• Highly detail-oriented, organized, and self-driven.

• Ability to implement processes in a fast-paced, high-volume environment.

• Clear and professional communication skills with clients, medical providers, attorneys, and insurers.

• Strong ownership of work and commitment to high standards of quality and accountability.

• Capability to work independently in a remote environment with excellent time management skills.

• Bilingual in Spanish.

• Must be based in the United States.

• Willingness to work during Pacific Time Zone business hours, though this is not a strict requirement if located outside the area.

🏝️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance options for life, accident, or critical illness.

• Flexible paid time off.

• Sick leave.

• Short-term and long-term disability coverage.

• 10 US observed holidays.

• Home office stipend.

• 401(k) plan for US-based employees.

• Paid parental leave.

• Local in-person meet-up program.

• Equity opportunities.