Spanish Bilingual Market Research Interviewer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Make outgoing calls to recruit participants for the research panel.

• Assist panel members with their inquiries, access to the portal, and troubleshooting issues.

• Conduct telephone surveys by reading questionnaires aloud and accurately documenting responses.

• Maintain a courteous and professional approach to customer service.

• Ensure effective time management and organization of survey-related tasks.

• Provide support and assistance to respondents during surveys.

• Adhere to Ipsos' quality standards and market research protocols.

• Collaborate with the research team to facilitate smooth survey operations.

• Stay informed about industry trends and best practices in market research.

• Conduct surveys regarding buying habits, customer satisfaction, and social issues.

• No telemarketing or sales activities are involved.

⛳️ Requirements

• Proficient in reading, writing, and speaking both English and Spanish.

• Minimum typing speed of 45 words per minute with an accuracy of 90%.

• Prior experience in a call center, customer support, or telephone interviewing is essential.

• Experience in Help Desk or Technical Support is advantageous.

• Self-motivated individual with a positive attitude and strong communication skills.

• Exceptional time management and organizational abilities.

• Comfortable engaging in phone conversations and interacting with respondents.

• Capability to work independently and manage a flexible schedule.

• Access to a private and quiet workspace that meets computer and internet specifications.

• Willingness to commit to a minimum of 3 shifts per week, including one weekend shift.

• Flexibility to adjust schedule on a weekly basis.

• Expected working hours are from 4:00 to 11:00 pm.

• A desktop or laptop computer with at least Microsoft Windows 11 operating system is required.

• Mac, tablet, and Windows 11 S Mode devices are not supported.

• Minimum computer specifications include a 1.1 GHz processor and 512 MB RAM.

• A broadband or high-speed DSL, cable, or satellite internet connection is necessary.

• Ability to regularly perform Windows Updates.

• Antivirus software must be installed, with only one program active; Avast and Kaspersky are not supported.

• A landline or cell phone equipped with a headset and microphone connected to the telephone equipment is required.

• Excellent sound quality is a must.

🏝️ Benefits

• Opportunities for career development.

• Flexible workplace policy.

• Strong collaborative culture.

• Commitment to an equal opportunity and inclusive workplace.