Bilingual Order Coordinator

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Receive, verify, and input customer orders into the ERP system.

• Confirm product details, logos, quantities, availability, pricing, dates, addresses, and other necessary information.

• Generate and log UPC codes as needed.

• Detect any missing or inconsistent information prior to order processing.

• Complete the required administrative follow-ups.

• Maintain current customer, contact, and activity details in the CRM.

• Record significant information collected during order processing and follow-ups in the CRM.

• Collaborate with the internal team to gather necessary information.

• Recognize issues, exceptions, or special requests that may need the intervention of an Account Manager or Sales Coordinator.

• Adhere to established procedures while contributing to their enhancement.

• Engage in continuous improvement and the automation of order processing.

• Work remotely with customers to ensure prompt, accurate, and efficient processing of orders and customer information.

• Report to the Sales Coordinator for the Souvenir Market.

⛳️ Requirements

• Exceptional attention to detail and a high level of accuracy in data entry.

• Capability to efficiently handle a large volume of orders.

• Good judgment to identify situations that deviate from the standard process and seek help when necessary.

• Ability to work independently in a remote setting.

• Strong written and verbal communication skills in both French and English.

• Proficient in artificial intelligence tools, Microsoft 365, and other digital tools.

• Quick learner of new software, comfortable working with ERP and CRM systems.

• Experience in order entry, sales administration, customer service, or administrative support is advantageous.

• Familiarity with the apparel, souvenir, or promotional products industry is beneficial but not mandatory.

• Work schedule: 8:00 a.m. to 4:00 p.m. EST.

🏝️ Benefits

• 100% remote work.

• Job stability.

• Competitive salary that reflects your skills and experience.

• Opportunity to work alongside growing Canadian companies.

• A diverse and people-oriented team where every contribution is appreciated.