Source Document Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze previous year’s source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista.

• Examine non-routine and complex matters that could impact client benefit-summary delivery and system precision.

• Generate discrepancy reports pinpointing issues that may hinder the implementation of healthcare services for clients.

• Comprehend benefit standards across Cigna platforms for dental, vision, and medical benefit summaries and SBCs.

• Manage source documents within the document storage framework.

• Execute source-document comparisons utilizing Cigna’s Quic Tool process.

• Align Facets client SBCs to MyCigna.com via Cigna’s internal procedures.

• Participate in biweekly team meetings and training huddles to assist with implementation and preparation for client interface sessions.

• Aid in end-to-end audits to detect source-document discrepancies.

• Generate work fallout reports and collaborate with the Benefit Summary Analyst and Quality Reviews on maintenance activities and updates.

⛳️ Requirements

• High School Diploma or GED - required.

• 1+ years of experience with Cigna's administrative functions, including benefits, eligibility, ID cards, and customer service experience - preferred.

• 2+ years of experience managing matrix partner relationships and effectively resolving issues - required.

• 2+ years of experience with various software and system applications, including databases and spreadsheets - preferred.

• Proficient in Microsoft Office products, including Excel, Outlook, and Word - required.

• Project management experience - preferred.

• Capability to independently handle varying priorities and client expectations for mutually acceptable solutions - required.

• If working remotely, must have cable broadband or fiber optic internet service with a minimum of 10Mbps download/5Mbps upload.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Access to medical, vision, dental, and well-being and behavioral health programs starting on day one.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.