Solutions Engineer – Pre-Sales, Delivery

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Facilitate discovery sessions with client stakeholders from business, operations, and IT.

• Convert business requirements into functional and technical solution designs.

• Establish scope, assumptions, dependencies, and integration requirements.

• Evaluate technical feasibility and implementation strategies for AI Agents across voice, chat, and quality management.

• Specify integrations with APIs, REST interfaces, webhooks, CRMs, and contact center platforms.

• Estimate functional and technical effort, risks, project scopes, and timelines.

• Prepare and present customized product demonstrations and Proofs of Concept.

• Assist Sales during pre-sales activities and contribute to RFPs, security questionnaires, and integration assessments.

• Present and advocate for proposed solutions to both technical and business stakeholders.

• Transform sold solutions into organized delivery plans.

• Manage functional and technical resource allocation across various projects.

• Ensure a seamless transition from pre-sales to delivery.

• Act as the primary technical contact during the implementation phase.

• Identify delivery risks, scope modifications, and resource limitations.

• Serve as a trusted technical advisor throughout the customer journey.

• Lead technical workshops, project follow-ups, and solution validation sessions.

• Convey technical concepts to business and IT stakeholders effectively.

• Discover opportunities to enhance existing solutions through new use cases, integrations, and AI functionalities.

⛳️ Requirements

• Over 4 years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, Software Delivery, or a related client-facing role.

• Proven experience in designing and proposing software solutions within a B2B context, preferably with enterprise accounts.

• Strong knowledge of integrations and technical architectures, including REST APIs, webhooks, CRMs, and contact center platforms.

• Ability to transform business requirements into functional and technical solution designs.

• Experience in estimating project effort, defining project scope, and identifying technical dependencies and risks.

• Skilled in coordinating technical and functional teams, managing project priorities, and allocating resources across multiple projects.

• Confident in leading client-facing meetings, workshops, and technical presentations with senior business stakeholders and IT teams.

• Excellent communication and stakeholder management abilities, with the capability to clarify complex technical concepts practically.

• Structured, analytical, and proactive mindset with a strong sense of ownership and attention to detail.

• Native Portuguese speaker with professional proficiency in English.

• Willingness to travel occasionally for business in Portugal and Spain.

• Legally authorized to work in Portugal.

• Nice to have: experience in contact centers, Customer Experience (CX), or BPO environments.

• Nice to have: practical knowledge of LLMs, AI Agents, NLU, voicebots, or chatbots.

• Nice to have: experience with enterprise SaaS solutions and complex integrations.

• Nice to have: previous work experience in consulting firms, system integrators, or technology companies.

• Nice to have: proficiency in Spanish.

• Nice to have: experience working with banking or insurance clients.

🏝️ Benefits

• Competitive salary, reviewed regularly as you develop with us.

• Genuine opportunities for growth within a company that is expanding internationally.

• AI agents and product support that alleviate your workload.

• Health insurance coverage.

• Flexible benefits.

• Remote-first work model.

• Complimentary coffee, arcade machines, and access to rooftops and terraces at the office.

• Occasional team events.