Solutions Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct comprehensive product demonstrations and presentations that showcase the value and capabilities of our offerings.

• Collaborate with Account Executives to secure new business and provide technical guidance throughout the sales process.

• Assess customer needs and create tailored solutions to achieve specific objectives.

• Strategically plan and prepare demonstrations with little supervision.

• Address technical inquiries and deliver product training and troubleshooting support during evaluation periods or pilot programs.

• Develop and maintain demo videos and environments for effective presentations.

• Assist in responding to RFPs and manage technical follow-up inquiries.

• Diagnose and resolve issues related to demos or environments.

• Record solution specifications and gather customer feedback for continuous improvement.

• Ensure that knowledge resources and demo environments remain up-to-date.

• Provide feedback to Product Management to enhance offerings.

• Keep abreast of product features, trends in nonprofit and association technologies, competitive products, and emerging tools.

• Mentor newer Solutions Engineers by sharing expertise and insights.

• Support customer escalations and undertake additional tasks as assigned by the manager.

• Report directly to the Manager/Director of Solutions Engineering and work in conjunction with Sales, Product, and Customer Success teams.

⛳️ Requirements

• 2-4 years of experience in a sales, technical support, or engineering position.

• A Bachelor’s degree in computer science, engineering, or a related discipline.

• Prior experience supporting associations or nonprofit organizations is advantageous.

• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).

• Ability to swiftly learn and master new software and product updates.

• Familiarity with CRM systems; Salesforce experience is preferred.

• Exceptional verbal, written, and presentation communication skills.

• Capability to work autonomously while managing multiple, shifting priorities in a dynamic environment.

• High attention to detail coupled with strong organizational abilities.

• Customer-focused mindset with a commitment to excellent service.

• Strong problem-solving, research, and analytical skills.

• Open to coaching and possesses a genuine desire for continual improvement.

• Comfortable working standard office hours with extended periods of computer usage.

• Occasional travel may be necessary.

• Must be eligible to work in the United States without sponsorship.

• Minimum age requirement of 18 years.

🏝️ Benefits

• Medical, Dental & Vision Benefits.

• 401(k) Savings Plan with Company Match.

• Flexible Planned Paid Time Off.

• Generous Sick Leave.

• Inclusive & Welcoming Environment.

• Purpose-Driven Culture.

• Work-Life Balance.

• Commitment to Community Involvement.

• Employer-Paid Parental Leave.

• Employer-Paid Short-Term Disability.

• Remote Work Flexibility.