Service & Solution Engineer – Pump Aftermarket

This is a fully remote position, open to applicants in Germany.

📋 Description

• Enhance the pump aftermarket sector by providing technical services, repairs, upgrades, and strategic lifecycle solutions.

• Collaborate with Sales Engineers to identify and cultivate new business opportunities among both existing and prospective clients.

• Offer customers technically and commercially appealing solutions grounded in a Total Cost of Ownership perspective.

• Effectively showcase the advantages and commercial value associated with repair, upgrade, and service initiatives.

• Assist with complex pump applications, damage assessments, repair evaluations, upgrade strategies, and customized customer solutions.

• Partner closely with the Sales Manager and Sales Engineers to devise account strategies, prioritize objectives, and create tailored solutions.

• Execute Voice-of-the-Customer initiatives, translating client needs into relevant product, service, and sales strategies.

• Organize and support the implementation of pump aftermarket business development activities.

• Further grow the business for specialized engineered pump solutions within the existing customer base, especially in power generation sectors.

• Advocate for the sustainable development and sharing of technical knowledge regarding installed pumps, applications, and lifecycle solutions.

• Work in conjunction with Sales Engineers, Service Centers, Engineering teams, and other internal specialists to pinpoint and capitalize on growth opportunities.

⛳️ Requirements

• A completed degree (e.g., Mechanical Engineering or Process Engineering) or a comparable technical qualification.

• Several years of professional experience in areas such as pumps, rotating equipment, aftermarket services, applications engineering, field service, or technical sales.

• In-depth knowledge of centrifugal pumps, pump hydraulics, repairs, upgrades, and applications within the installed base.

• A strong customer-oriented mindset with the ability to articulate technical concepts clearly and convincingly to diverse audiences.

• An organized, self-motivated working style with a passion for cross-functional teamwork.

• Proficiency in German and a very good command of written and spoken English.

• A high willingness to travel, estimated at 60–80% within Germany and Switzerland, including visits to Flowserve Service Centers.

• Experience in the energy, water, or refining/petrochemical sectors is a plus.

🏝️ Benefits

• Competitive benefits package.

• Benefits customized to meet the personal needs of you and your family.

• Assistance for health and wellness.

• Support for your financial future.

• Benefits may differ based on the role, location, and/or applicable collective bargaining agreements.