Solutions Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with Strategic Account Executives throughout the sales process to assist in technical discovery, customer meetings, and solution development.

• Provide product demonstrations customized to align with customer missions, operational environments, and technical specifications.

• Support customers in technical evaluations, proof-of-concept initiatives, workshops, and pilot programs.

• Gain a comprehensive understanding of Shift5's platform, cybersecurity features, predictive maintenance analytics, and onboard operational technology.

• Respond to customer technical inquiries and work with Product and Engineering teams on complex technical requirements.

• Facilitate solution design by connecting Shift5's capabilities with customer goals and operational obstacles.

• Collaborate with Product Marketing on industry events, product demonstrations, and customer interactions.

• Assist with technical presentations, proposal responses, capability briefs, and customer-facing technical documentation.

• Collect customer feedback and relay product enhancement suggestions to Product and Engineering teams.

• Represent Shift5 at customer meetings, industry conferences, trade shows, and technical demonstrations.

• Stay updated on competitive offerings, industry trends, and emerging technologies.

• Establish trusted customer relationships through prompt, professional technical support during the sales process.

⛳️ Requirements

• 2–5 years of experience as a Solution Engineer, Sales Engineer, Systems Engineer, Technical Consultant, or a similar customer-facing technical position.

• Proven experience in presenting software or technical solutions to clients.

• Excellent communication abilities, capable of articulating complex technical concepts to both technical and non-technical audiences.

• Proficient knowledge of networking, cybersecurity, cloud technologies, operational technology (OT), embedded systems, or enterprise software.

• Experience in supporting customer demonstrations, proof-of-concepts, or technical evaluations.

• Strong collaborative and problem-solving abilities with a talent for cross-functional teamwork.

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Cybersecurity, or a related technical field, or equivalent experience.

• Experience with defense technology, cybersecurity, SaaS, aerospace, transportation, or government contracting organizations is highly preferred.

• Experience working with Department of Defense or Intelligence Community clients is preferred.

• Ability to obtain and maintain a U.S. security clearance.

• U.S. citizenship is required due to federal contract obligations and access to controlled information.

• Expected travel: 20–35%.

🏝️ Benefits

• Bonus program and equity in a rapidly growing startup.

• Competitive salary and stock options in a fast-growing startup.

• Employer-covered medical, dental, and vision insurance.

• Health Savings Account with annual employer contributions.

• Life Insurance.

• Unrestricted paid time off policy.

• Flexible work and remote work options.

• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA).