Principal Customer Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical support and leadership in developing and implementing technology solutions that facilitate customers’ digital transformation.

• Deliver services to clients, accounting for roughly 75% of the role.

• Engage in intricate project scopes with limited guidance from customer/System Integrator representatives.

• Contribute to the design and deployment of deliverables related to Rocket products.

• Execute new solutions under the guidance of the Delivery Architect.

• Develop proof-of-concept and proof-of-value technology analyses and pilots.

• Present and conduct training sessions, both internally and externally.

• Take part in technical forums and professional community activities.

• Address common technical issues utilizing subject-matter expertise.

• Collaborate as part of a team while nurturing relationships with team members and clients.

• Oversee the implementation of technical solutions, which constitutes approximately 25% of the role.

• Lead a team and convey project status and potential risks to stakeholders.

• Provide guidance to clients on technical issues.

• Stay updated on architecture, software versions, and requirements.

• Assess technical resource needs and coordinate resource requests with the Project Manager.

• Manage technical communications, new requirements, scope modifications, and the impacts on delivery in coordination with the Project Manager.

• Ascertain whether changes represent product defects or enhancements.

• Estimate new project requirements and secure approval from the Architect or Manager.

• Conduct or delegate code reviews.

⛳️ Requirements

• 5-7 years of pertinent technical experience.

• Exceptional communication and customer service skills, with a confident telephone demeanor.

• Proactive and capable of functioning effectively under pressure.

• Experience in implementing, customizing, or maintaining complex IT projects.

• Analytical mindset to evaluate test results and facilitate defect resolution.

• Organized and methodical, adept at managing multiple tasks.

• Proficient in written and spoken English.

• Technical expertise in two or more of the following: IBM Enterprise COBOL or PL/I programming; IBM CICS, IMS, and JCL; relational databases such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL; Windows; Linux/UNIX; AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes.

• Experience in mainframe application modernization projects is highly desirable.

• Bachelor's degree in Computer Science or a related field is preferred.

• Relevant certifications in business and IT architecture are preferred.

• Proficiency in another EU language is preferred.

🏝️ Benefits

• Unlimited Vacation Time.

• Paid holidays and sick leave.

• Health and Wellness coverage options for Rocketeers and their dependents.

• Life and disability insurance coverage.

• Fidelity 401(k) and Roth Retirement Savings with matching contributions.

• Monthly student debt benefit program.

• Tuition Reimbursement and Certificate Reimbursement Program opportunities.

• Leadership and skills training opportunities.

• Reasonable accommodations for individuals with physical and mental disabilities.