Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct captivating product demonstrations for Parchment’s offerings across Higher Education and K-12 sectors.

• Interact with potential customers to understand their goals and challenges, aligning their needs with Parchment solutions.

• Facilitate technical conversations with IT professionals regarding platform architecture, REST/JSON web services, and systems integration.

• Identify or create solutions for specific technical requirements and provide expert recommendations.

• Collect and document requirements to ensure successful implementations.

• Assist with the technical aspects of RFI/RFP submissions.

• Collaborate with Product Management to provide feedback on features and ensure customer alignment.

• Share expertise and insights to support sales objectives.

• Mentor, recruit, onboard, and empower team members.

• Work collaboratively across various locations with distributed teams to achieve company goals.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Experience in academic technology and/or solutions engineering is essential.

• Familiarity with K-12 or Postsecondary education is required.

• Strong comprehension of the edtech market and SaaS business models.

• Extensive knowledge of systems integration, including LTI and APIs.

• Proficiency in XML/JSON and relational databases.

• Knowledge of Student Information Systems such as Oracle PeopleSoft, Ellucian, Workday, and PowerSchool.

• Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace.

• Excellent presentation abilities.

• Capability to communicate system features empathetically and clearly.

• Highly organized, analytical, and self-driven.

• Ability to handle a substantial workload and respond positively to feedback.

• Flexible location, preferably near a major airport.

• Willingness to travel up to 40% of the time.

• Must successfully pass a background check.

• Candidates may need to confirm their legal name, current physical address, valid contact number, and residential address.

🏝️ Benefits

• Competitive salary.

• Full-time employees can participate in the ownership program.

• A flexible work environment.

• Generous paid time off, including local holidays and the annual “Dim the Lights” period in late December.

• Comprehensive wellness programs and mental health resources.

• Access to learning and development resources.

• Tools for professional development.

• Tuition reimbursement opportunities.

• Necessary technology and tools to perform your best work.

• Motivosity employee recognition initiative.

• An inclusive and supportive culture that fosters meaningful connections.