Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, qualify, and secure new business opportunities within a designated portfolio of customer and partner accounts.

• Collaborate with customers, partners, and Account Managers to provide business value.

• Conduct technical discovery calls to gain insights into customer requirements, challenges, and current infrastructure.

• Lead or take part in product demonstrations.

• Convert intricate customer requirements into practical technical solutions or configurations.

• Assess customer environments and suggest the most suitable products or services.

• Develop technical documentation, architecture diagrams, integration guides, technical proposals, and proof-of-concept plans.

• Deliver technical presentations that convey business value to external stakeholders and customers.

• Design tailored technical solutions encompassing product configuration, integration planning, and API utilization.

• Work alongside product and engineering teams to validate feasibility or escalate unique needs.

• Assist with RFP/RFI responses, technical questionnaires, bids, and tenders.

• Collaborate with Account Executives and Customer Success Managers to align technical value with customer objectives.

• Coordinate with Product Managers to relay customer feedback and advocate for feature enhancements or roadmap priorities.

• Serve as a trusted technical advisor and primary client contact.

• Willingness to travel 20–25%.

⛳️ Requirements

• Bachelor’s degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical discipline.

• Over 4 years of experience as a Sales Engineer or technical salesperson, or equivalent experience as a product manager, engineer, technical support agent, or administrator of enterprise-grade or IT/IS software.

• General knowledge or background in IT and/or IS, including server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies and configurations, network design, PKI, firewall management, IDS and IPS, vulnerability management, and network scanners.

• Familiarity with cryptographic principles, digital certificates, and PKI concepts.

• Understanding of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and Kubernetes.

• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.

• Practical exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.

• Experience with DevOps and infrastructure automation tools such as Terraform, Ansible, Puppet, or Chef.

• Self-motivated with the ability to independently align strategically with sales counterparts.

• Technical, organized, and analytical, with the capability to overcome sales obstacles through innovative and creative thinking.

• Passionate about continuous learning and applying innovative solutions to complex challenges.

• Possess situational awareness and strong business acumen skills.

• Basic project management skills.

• Excellent written, verbal, interpersonal, and presentation skills.

• Proficient in English.

• Cybersecurity certifications, expertise in certificate management and cryptographic tools, code signing, load balancers, secure key storage, SSO, SAML, and OpenID authentication methods are advantageous.

🏝️ Benefits

• Competitive salary along with comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching (401(k) or RRSP).

• Generous paid time off, including holidays and vacation days.

• Paid parental leave and family support benefits.

• Life and disability insurance coverage.

• Flexible spending and health savings options (where applicable).

• Health and wellness support, including gym reimbursement and wellness programs.

• Employee Assistance Program providing 24/7 confidential support for employees and their families.

• Education assistance and opportunities for professional development.

• Access to LinkedIn Learning and various continuous learning resources.

• Employee referral bonus program along with additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project successes, milestone achievements, and the remarkable contributions of colleagues.

• Business travel insurance and global employee support programs.