Solutions Engineer

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Deliver technical support and relationship management for current enterprise clients in Turkey / EMEA, serving as a trusted technical advisor throughout the partner lifecycle.

• Collaborate with Sales and Solutions teams during pre-sales technical discussions, solution design, API consultations, and presentations on product and technical use cases.

• Assist new enterprise clients with API integration, implementation, and onboarding processes.

• Advocate for the needs of Turkish customers by working with Product and Engineering teams to enhance localized experiences and convert business and technical requirements into specifications.

• Act as the product and technical subject matter expert for the Alpaca platform.

• Collaborate with local compliance and operations teams to comprehend local and regional product requirements.

• Manage the technical Solutions engagement from start to finish, including discovery calls, solution validation, RFPs, security questionnaires, and the strategy and execution of demos.

• Develop Solutions support materials and documentation, including Turkish-language resources as necessary.

• Coordinate in Turkish with local regulators, vendors, and partners, and communicate requirements to global Product and Engineering teams.

• Facilitate customer adoption of the Alpaca platform while upholding high standards of technical and customer support; travel within Turkey / EMEA as required.

• Monitor internal product development schedules and collaborate with Product to test and launch new features for partners.

⛳️ Requirements

• Proven experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering capacity (typically 3+ years), preferably within API or SaaS-first companies.

• Strong comprehension of REST APIs, SDKs, and software integration workflows; practical experience with APIs, WebSockets, Postman, Grafana, and JSON.

• Native or business-level proficiency in Turkish, complemented by excellent customer communication skills and a solid understanding of Turkish business culture - essential for interactions with partners, vendors, and regulators.

• Business-level English for effective collaboration with global, cross-functional teams; capable of clarifying goals, setting expectations, and gathering feedback efficiently.

• Ability to simplify complex technical concepts into clear, understandable terms.

• Self-motivated individual who excels in a startup atmosphere, manages multiple tasks concurrently, works independently, and drives projects to completion with meticulous attention to detail.

• Willingness to travel within Turkey / EMEA as necessary.

🏝️ Benefits

• Competitive Salary & Stock Options

• Health Benefits

• New Hire Home-Office Setup: One-time USD $500

• Monthly Stipend: USD $150 per month via a Brex Card