Solutions Consultant

This is a fully remote position, open to applicants in Jordan.

📋 Description

• Conduct tailored product demonstrations based on the unique use cases of prospects.

• Assess the suitability of solutions to inform Sales investments.

• Organize and manage in-platform free trials.

• Guide prospects through the essential features of the platform.

• Address technical inquiries and identify any potential obstacles.

• Keep updated on the Immersive platform and competitor technologies.

• Facilitate kick-off sessions and complete customer onboarding within the first two months.

• Offer basic integration guidance utilizing documentation and standard connectors.

• Refer more complex technical requirements to the Support team.

• Conduct check-ins and coaching sessions during the first and second months.

• Present webinars, workshops, and Cyber Digital Bootcamps.

• Assist in migrating Standard customers to the Immersive One Core platform.

• Help create repeatable enablement materials and self-service resources.

• Re-engage with prospects on expansion opportunities through demonstrations and trial coaching.

• Collaborate with Inside Sales Representatives and Customer Operations teams.

• Advocate for the customer’s perspective to product, content, and engineering teams.

• Stay updated on emerging threats, AI developments, trends, and new technologies.

⛳️ Requirements

• Minimum of 2 years of experience in sales engineering, solutions consulting, technical onboarding, or another technical customer-facing role.

• Experience in the cybersecurity field is essential.

• Ideally possess experience in a SaaS or cybersecurity environment.

• Ability to manage a high volume of work across multiple accounts efficiently.

• Strong presentation skills suitable for both technical and non-technical audiences.

• Proven experience in delivering webinars, bootcamps, or similar one-to-many formats.

• Ability to quickly assess and prioritize tasks effectively.

• Capable of conveying technical concepts in a clear and jargon-free manner.

• Solid understanding of IT fundamentals, including computer hardware/software, databases, networking, security, and software development.

• Familiarity with information security concepts, domains, compliance, and standards.

• Experience in delivering onboarding, enablement, or large-scale one-to-many sessions.

• Knowledge of product-led growth or digitally-driven customer strategies is a plus.

• Practical experience with Windows and Linux operating systems, IDS, firewalls, anti-malware, SIEM, and public cloud environments is beneficial but not mandatory.

• Must reside in Jordan.

• Must have the legal right to work in the region without requiring sponsorship.

🏝️ Benefits

• 25 days of annual leave.

• 2 days dedicated to volunteering.

• A half-day off for your birthday.

• Flexible and remote working arrangements.

• Enhanced parental leave policies.

• Access to mindfulness groups.

• Coverage for critical illnesses.

• Opportunities for career and learning development through the platform.

• Fund available for learning anything new.

• Share options provided.

• Sales incentives offered.

• Recognition and rewards for outstanding performance.

• Flexible working hours for starting and finishing.

• Reduced working hours options.

• Job sharing opportunities available.

• Monthly social events.

• Access to sports clubs.

• Regular in-person regional meetings.

• Biannual meetings at the EMEA headquarters.