Solutions Consultant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engage in technical discovery and scoping discussions with pharmaceutical manufacturing partners.

• Collaborate with Implementation and Client Success teams during live client sessions, leading defined engagements.

• Manage the technical relationship with partners for assigned projects.

• Address inquiries related to architecture, integration strategies, and feasibility discussions.

• Transform open-ended requests from partners into tailored solution designs that align with the Gifthealth platform.

• Elevate complex or cross-system inquiries to senior consultants and the Engineering team.

• Offer insights on feasibility and trade-offs.

• Create and present demos, walkthroughs, and basic prototypes.

• Transition solution designs and partner context to the Product team.

• Identify partner signals that may highlight future platform opportunities.

• Leverage AI tools to expedite solution design and enhance repeatable team assets and standards.

• Collaborate with Engineering, Implementation, Client Success, and Commercial teams to ensure solutions meet partner outcomes.

• Report directly to the Director of Product.

⛳️ Requirements

• A Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.

• A minimum of 4 years in a technical, client-facing role such as solutions consulting, solutions architecture, sales engineering, implementation, integration, professional services, or technical support for a software or services offering.

• Direct experience collaborating with clients on technical subjects, including requirements discussions, configuration, integrations, demos, or solution walkthroughs.

• Proficient understanding of APIs, integrations, data flows, and system architecture.

• Proven track record of delivering quantifiable results, with an appreciation of their significance to the business.

• Strong grasp of software architecture and the technology stack.

• Capability to convert open-ended discussions into organized notes and a feasible solution path.

• High degree of agency and self-direction.

• Excellent written, verbal, and interpersonal communication skills, including the ability to convey technical concepts to non-technical audiences.

• Proficient in utilizing AI tools to accelerate solution design, develop demos, and adhere to team standards.

• Strong collaborative problem-solving abilities and diplomatic skills with external stakeholders.

• Basic understanding of client retention and business development.

• Ability to recognize and share client signals that could provide insights for Product development.

• Capability to work on a computer for extended durations.

• Effective communication skills with partners, teammates, and cross-functional teams.

• Experience participating in and leading client-facing meetings.

• Ability to construct and present demos, walkthroughs, and prototypes.

• Preferred qualifications include pre-sales experience, background in healthcare or pharmacy, implementation or client success experience, knowledge of pharmaceutical manufacturer hub services and patient support programs, and experience with lightweight prototyping.

🏝️ Benefits

• Opportunity to work with innovative technologies in a dynamic environment.

• Collaborate with a talented team dedicated to advancing healthcare solutions.

• Professional growth and development opportunities.

• Competitive salary and benefits package.