Senior Solutions Consultant – Life Sciences

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the strategic implementation of CXA and CCaaS solutions for both new and existing clients.

• Act as the main technical resource for customers throughout project execution.

• Design, develop, deploy, and troubleshoot integrations with Life Sciences CRM/EHR/EMR systems, particularly Salesforce Life Sciences Cloud, Veeva Vault, or Epic.

• Create and resolve complex workflows and data exchange processes, including HL7 and FHIR.

• Ensure that integrations are secure, dependable, and compliant with industry and regulatory standards.

• Serve as an internal Subject Matter Expert (SME) for Epic, EHRs, and life sciences CRM solutions.

• Produce reusable assets, best-practice documentation, and knowledge base content.

• Mentor and provide training to Professional Services and cross-functional teams.

• Support internal teams, external partners, and clients during the implementation of Talkdesk CXA and CCaaS.

• Collaborate with Product and Support teams to handle feature requests and troubleshoot issues.

• Create CXA templates, playbooks, and best practices.

• Advise stakeholders and executives on CXA strategies and successes.

⛳️ Requirements

• A bachelor's degree in a technical field or substantial professional experience in a technical capacity.

• Over 3 years of experience in Professional Services, Consulting, or IT/Software Development, emphasizing AI or automation solutions within a SaaS framework.

• At least 3 years of practical Epic integration experience in healthcare systems OR in life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (mandatory).

• Experience engaging with healthcare or life sciences clients.

• Familiarity with healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines).

• Proficiency in JavaScript, MUMPS (M), Python, and SQL.

• Strong comprehension of AI-driven automation use cases.

• Experience collaborating with cross-functional teams in pre-sales, implementation, and/or customer success environments.

• Proficient in written and spoken English.

• Experience with EHR systems such as Cerner, Allscripts, eClinicalWorks, or Athenahealth is advantageous.

• Proficiency in Portuguese, Spanish, French, or German is a plus.

• Basic understanding of conversational agents, chatbots, or virtual assistants is a plus.

• Familiarity with CRM systems and/or Contact Center Solutions is beneficial.

• Familiarity with GxP systems validation is advantageous.

• Experience with diagram flowchart software is a plus.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance.

• Employee Assistance Program (EAP).

• 401(k) plan.

• Uncapped paid time off program for exempt employees.

• Accrual-based paid time off program for non-exempt employees.

• 14 paid holidays each year.

• Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees.

• Potential eligibility for long-term incentives in the form of equity.

• Potential eligibility for short-term incentives, either bonus or commission.