Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a technical intermediary between clients and the engineering team.

• Offer technical insights and solutions for customers who are planning and integrating Atomic's offerings.

• Troubleshoot intricate issues related to Atomic's embedded solutions within customer applications.

• Collaborate with engineering teams to address technical challenges.

• Serve as the main technical contact for clients.

• Handle customer inquiries and escalations with prompt communication and cooperative problem-solving.

• Educate clients on best practices for implementation and enhance their use of Atomic's technology.

• Develop and revise technical articles and public-facing documentation.

• Identify potential improvements in customer support processes and collaborate with cross-functional teams on enhancements.

• Suggest product enhancements based on technical knowledge and customer feedback.

• Guide customer development teams through the onboarding process.

• Present product demos to customer technical teams.

• Lead discussions on implementation and assist customers in achieving effective integrations.

• Manage and process customer feature requests and issues.

• Provide insights from customers to the product and engineering teams.

⛳️ Requirements

• Over 3 years of experience in software development or similar technical support positions.

• Familiarity with full-stack web development, SDKs, and/or mobile development is preferred.

• Strong analytical and problem-solving skills.

• Excellent written communication abilities.

• Capability to create clear and concise technical documentation as well as customer-facing materials.

• Proficiency in delivering presentations, webinars, and live demonstrations to both technical and non-technical audiences.

• Ability to work collaboratively with engineering, product, and support teams.

• Skilled in one or more programming languages such as JavaScript, Kotlin, Swift, or Java.

• Competence in diagnosing customer issues and proposing architectural solutions and code snippets.

• Commitment to customer service excellence.

• Ability to operate independently in a fast-paced setting and collaborate across various functions.

• Must possess U.S. citizenship or authorization to work in the United States without sponsorship.

🏝️ Benefits

• Equity.

• Bonus.