Solution Expert

This is a fully remote position, open to applicants in France.

📋 Description

• Act as a trusted advisor for strategic customers during the RUN phase, assisting with complex use cases.

• Collaborate closely with Sales, Product, and Customer Success teams.

• Assess advanced client requirements and convert them into scalable solutions within the 360Learning platform.

• Oversee a portfolio of customers throughout their lifecycle to enhance product adoption.

• Provide customized solutions that exceed standard product functionalities.

• Lead intricate integrations involving APIs, flat files, and third-party tools.

• Redesign the architecture of the platform.

• Conduct solution audits.

• Offer high-level recommendations to optimize business impact and ensure long-term value.

• Become proficient in Trello through onboarding.

• Assist clients via ticketing and respond to portfolio customer inquiries.

• Support Customer Success partners with both functional and technical inquiries.

• Implement SSO and third-party tool integrations, provide technical expertise for integrations, and troubleshoot issues.

• Develop repeatable and scalable processes to enhance project quality and delivery.

• Deliver Professional Services to current customers.

• Onboard another Solution Expert.

• Contribute to the knowledge base and share best practices.

• Collaborate with the partner ecosystem to enhance client services.

• Perform platform audits and provide services from the Professional Services catalog.

⛳️ Requirements

• A minimum of 3 years of professional consulting experience, ideally in a customer-facing role (such as Level 2 or 3 support agents, Technical Consultant, Technical Account Manager).

• Prior experience in deploying SaaS products, preferably those related to HR.

• Strong project management skills.

• Solid understanding and experience with APIs, SSO configuration, and troubleshooting.

• A solution-oriented, client-first approach.

• Capable of adjusting communication for highly technical and less technical stakeholders.

• Organized, structured, rational, analytical, and adept at managing priorities across multiple customer implementations.

• Full professional proficiency in French, English, and German.

• A passion for 360Learning's working environment and Convexity Culture.

🏝️ Benefits

• Compensation package includes a base salary, a variable component, and equity.

• Work From Home stipend.

• RTT.

• Lunch vouchers.

• Medical insurance.

• Gym subscription.

• One month of parental leave for the second parent.

• Flexible working hours.

• Full remote work is possible from anywhere in France.

• Six active employee resource groups, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Engagement in Corporate Social Responsibility initiatives and adherence to the CSR Charter.

• Support for Convexity Culture and onboarding/training assistance.