Solution Expert

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a trusted advisor for strategic customers during the RUN phase, addressing complex use cases.

• Collaborate closely with Sales, Product, and Customer Success teams.

• Assess advanced client requirements and translate them into scalable solutions within the 360Learning platform.

• Oversee a portfolio of customers throughout their lifecycle to enhance product adoption.

• Provide customized solutions that extend beyond standard product features.

• Lead intricate integrations utilizing APIs, flat files, and third-party tools.

• Revamp platform architecture.

• Conduct solution audits.

• Offer high-level recommendations to optimize business impact and ensure long-term value.

• Manage a portfolio of 10 enterprise clients with up to 30 active projects concurrently.

• Assist Customer Success partners with functional and technical inquiries.

• Deliver Professional Services to current customers.

• Create repeatable and scalable processes to enhance project quality and delivery.

• Onboard an additional Solution Expert.

• Contribute to the knowledge base and disseminate best practices.

• Collaborate with the partner ecosystem to enhance client services.

• Provide platform audits and services from the Professional Services catalog.

⛳️ Requirements

• Minimum of 3 years of professional consulting experience, ideally in a customer-facing role (such as Level 2 or 3 support agents, Technical Consultant, Technical Account Manager).

• Prior deployment experience with SaaS products, preferably related to HR.

• Strong project management abilities.

• Solid understanding and hands-on experience with APIs, SSO configuration, and troubleshooting.

• Solution-oriented approach with a client-first mentality in all endeavors.

• Capacity to adjust communication style to engage both highly technical and less technical stakeholders.

• Organized, structured, rational, and analytical, with the ability to manage priorities across multiple customer implementations.

• Passion for the working environment at 360Learning and the Convexity Culture.

🏝️ Benefits

• Variable incentive pay.

• Company equity.

• Comprehensive health insurance beginning on your first day of employment.

• RRSP contribution matching.

• Generous parental leave.

• Opportunities for professional development through our own platform.

• Unlimited annual PTO.

• 5 days allocated for sick leave.

• Holiday time in line with the Ontario Holiday Calendar.

• Remote-first organization.

• Flexible working hours.

• Six active employee resource groups: Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.