Solution Engineer – Sales Consultant

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate with Account Managers - Solutions to enhance sales opportunities within a specific region and/or market and successfully close deals.

• Comprehend, document, and validate customer requirements and success metrics.

• Articulate the advantages of Elsevier’s Academic Information Systems and Research Intelligence portfolios through effective demonstrations and sales presentations.

• Establish milestones for testing during pre-sales and validate customer feedback.

• Prepare tailored presentations and technical demonstrations based on an analysis of customer needs.

• Interact with Product/Marketing teams regarding the latest features and product roadmaps.

• Review opportunity and account information in CRM and prepare for demonstrations and technical discussions.

• Conduct demonstrations and record project requirements and customer needs in the CRM.

• Collect insights from customers, Customer Success, and Account Managers to ensure a seamless transition to Implementation Managers.

• Lead technical sales processes and engage in client discovery and solution development.

• Draft and deliver product presentations while addressing technical inquiries.

• Assist in user group meetings and conferences, collaborating with Marketing on use cases and value propositions.

• Oversee technical tender requirements and responses.

• Design technical solutions and proposals that align with client requirements and promised functionalities.

• Participate in discussions and strategy formulation for the product roadmap.

• Support implementation and post-installation processes.

• Generate referrals and reference customers, while also aiding in identifying new potential clients through professional networks.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, or a related field.

• Over 5 years of sales experience as a Solution Engineer/Pre-Sales Consultant or in a similar role.

• Experience with SaaS / Software as a Service is an advantage.

• Knowledge of publishing systems and workflows is a plus.

• Ability to present concepts in a clear and user-friendly manner.

• Strong communication skills.

• Exceptional relationship-building capabilities.

• Experience working in an international matrixed organization is advantageous.

• Proficiency in English is required.

• Extensive experience in selling, servicing, and implementing software systems.

• Proven track record in complex solution-sales approaches, specifically “consultative selling.”

• Excellent analytical skills and attention to detail.

• Outstanding software demonstration and presentation skills.

• Ability to conceptualize comprehensive software solutions.

🏝️ Benefits

• Country-specific benefits.

• Fair and accessible hiring process accommodations.

• Equal opportunity employment.