This is a fully remote position, open to applicants in United States.

• Drive engagement and foster a comprehensive understanding of the business needs of prospective customers.

• Support business development efforts in securing business agreements.

• Collaborate across various functions with clients, sales, and product teams to move sales leads toward closure.

• Grasp customer requirements and lead demonstrations of PurpleLab solutions.

• Assist in completing RFPs/RFIs.

• Extract data counts and aid in defining solutions that meet customer requirements.

• Act as a consultant/adviser to potential and new Payer/Provider clients.

• Comprehend customer use cases by engaging with clients, analyzing customer health metrics, and collecting feedback.

• Advocate for the customer's perspective in product, marketing, and sales initiatives.

• Partner with sales for prospect presentations, demonstrations, and data samples/counts.

• Assist in pre-sales activities and involve other functional teams for specialized knowledge.

• Provide insights to customers to maximize their platform experience and expand the customer base.

• Support Customer Success by conducting research, troubleshooting, and addressing inquiries regarding customer data or methodologies.

• Keep updated on competing products and services.

• Work with Customer Success on knowledge transfers, implementation strategies, and post-sale assessments.

• A bachelor’s degree is mandatory.

• Minimum of 5 years’ experience in customer success, technical support, or product management within the B2B SaaS services sector is essential.

• At least 5 years’ experience in Payer/Provider and/or healthcare data analytics is required.

• Proficiency and experience in using SQL to query large and complex datasets.

• Proven ability to achieve tangible results while collaborating cross-functionally with sales, marketing, and product teams.

• Strong presentation skills to effectively translate detailed information into compelling demonstrations and solution narratives.

• Goal-oriented, collaborative, customer-centric, detail-oriented, persistent, an active listener, and resourceful.

• Excellent project management, planning, and organizational abilities with a keen attention to detail.

• Capacity to work independently as well as part of a team.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Engaging work environment and company culture.

Solution Engineer

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