Solution Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the technical strategy for sales opportunities in collaboration with Account Executives.

• Facilitate discovery sessions focusing on customer architecture, telemetry sources, operational challenges, business drivers, and success criteria.

• Create and present customized demonstrations that link Coralogix to actual customer scenarios.

• Oversee technical evaluations and proof-of-concept (POC) processes from inception to validation.

• Assist in hands-on deployment, configuration, integration, and troubleshooting during evaluation phases.

• Collaborate with customers on logs, metrics, traces, Kubernetes, cloud environments, applications, and security use cases.

• Articulate Coralogix's architecture, unique selling points, and value proposition to both technical and executive audiences.

• Identify technical risks, eliminate obstacles, and guide customers towards making successful technical decisions.

• Collaborate with Product, Engineering, Customer Success, and Support teams to convey field feedback and enhance Coralogix's competitive edge.

• Travel regularly throughout LATAM to provide customer support.

⛳️ Requirements

• Minimum of 3 years in a customer-facing technical role such as Solutions Engineering, Pre-Sales, Solution Architecture, Technical Consulting, DevOps, SRE, Platform Engineering, or Security Engineering.

• Proficiency in Spanish at a native level and fluency in English are essential.

• Proficiency in Portuguese or additional languages is a significant advantage.

• Proven experience in leading technical evaluations, conducting product demonstrations, and managing proof-of-concept processes.

• Willingness to travel frequently across LATAM.

• Strong hands-on technical skills in deployment, configuration, troubleshooting, and integration tasks.

• Comprehensive understanding of observability, including logs, metrics, traces, APM, dashboards, alerting, and infrastructure monitoring.

• Ability to engage credibly with engineers, DevOps, SRE, platform, and security teams.

• Confidence in interacting with executives and translating technical value into business impact.

• Practical experience with cloud-native environments, distributed systems, containers, and modern infrastructure.

• Coding or scripting skills in languages such as Python, Go, Java, JavaScript, Bash, or similar.

• Excellent communication skills, ownership mentality, follow-through, and commercial acumen.

• Experience with Kubernetes and containerized environments.

• Familiarity with AWS, Azure, or GCP.

• Knowledge of OpenTelemetry.

• Experience with Prometheus.

• Proficiency with Docker.

• Experience with APM and distributed tracing.

• Knowledge of log analytics and telemetry pipelines.

• Experience with SIEM or security monitoring.

• Familiarity with infrastructure monitoring.

• Experience with Real User Monitoring (RUM).

• Knowledge of Terraform, Helm, or deployment automation.

• Experience with CI/CD workflows.

• Experience in application instrumentation and debugging.

🏝️ Benefits

• Healthcare.

• Dental benefits.

• Mental health benefits.

• 401(k) plan with company match.

• Paid sick time.

• Paid time off.

• Frequent travel across LATAM.