Solution Delivery Coordinator – Business

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Offer assistance to LUMA customers who are applying for a rebate or require information or support regarding their submitted applications, primarily via email and by phone as needed.

• Accurately and efficiently process program applications, which includes reviewing submissions and supporting documents, entering data into the program tracking system, and adhering to established protocols.

• Ensure data integrity and compliance with established program processes and guidelines.

• Recognize and escalate issues that may impact application processing, customer satisfaction, or overall program effectiveness.

• Liaise and coordinate with other departments to address customer needs and guarantee timely and precise application processing.

• Manage both electronic and physical filing systems along with application and rebate documentation while protecting confidential customer information.

• Work collaboratively with team members on process enhancements and continuous improvement initiatives.

• Provide peer training and job-shadowing assistance as assigned.

• Carry out additional duties as required.

⛳️ Requirements

• A college degree or three years of experience in a customer service, administrative, or support capacity.

• Bilingual proficiency in both Spanish and English is essential.

• Excellent verbal and written communication abilities.

• Strong organizational skills, with a focus on prioritization, attention to detail, and accuracy.

• Capability to identify and resolve issues while collaborating effectively in a team setting.

• A keen interest in sustainability and a desire to make a significant impact on the environment.

• Proficient in Microsoft Office, especially Word and Excel.

• Experience in processing applications, forms, or customer documentation.

• Familiarity with online platforms, databases, or customer management systems.

• Background in identifying opportunities for process improvements.

🏝️ Benefits

• Three weeks of paid vacation each year.

• Paid holidays.

• 401(k) retirement plan with employer matching.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.

• A comprehensive background check and reference check required as a condition of employment.

• A pre-employment drug screen may be necessary if applicable to the position.