Solution Consultant

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee customer engagement during the deployment phase, solution adoption, and ongoing operational activities.

• Develop and uphold a transparent governance framework with each client.

• Organize regular meetings with stakeholders, document decisions and action items, and provide monthly updates to internal teams.

• Establish success metrics for customers, monitor progress, and create action plans to ensure projects and commitments remain on track.

• Design and implement ongoing educational programs and awareness initiatives, including training sessions for customer teams.

• Address customer issues and collaborate with internal teams to resolve technical and operational challenges.

• Ensure significant issues are documented accurately, prioritized, and escalated promptly when necessary.

• Serve as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering teams.

• Recognize opportunities to enhance adoption, fortify relationships, and boost the value customers gain from the platform.

⛳️ Requirements

• Minimum of three years' experience in a customer-facing support or consulting position, including professional services, account management, project management, or technical consulting.

• Strong skills in project management and organizational capabilities.

• Ability to handle competing priorities while remaining effective in a dynamic environment.

• Familiarity with hosted applications, high-availability architectures, computer security, telephony, and networking concepts.

• Demonstrated ability to coordinate internal teams and resources to address complex customer support or implementation issues.

• Exceptional verbal, written, and interpersonal communication skills.

• Strong critical-thinking, analytical, and problem-solving skills.

• Excellent time-management abilities.

• Proficient in Microsoft Office, Salesforce, and web-based applications.

• A bachelor’s degree in Business, Computer Science, or a related discipline, or equivalent relevant experience.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Life & Total Permanent Disability Insurance.

• Supportive and rewarding work environment.