Solution Architect – Sales, Payer/Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate consultative discovery sessions, architectural assessments, and scoping workshops with health plan executives, CMIOs, CIOs, and clinical operations leaders.

• Define business imperatives, clinical workflows, regulatory requirements, technical dependencies, and associated risks.

• Convert enterprise healthcare goals into comprehensive, scalable multi-cloud architectures that encompass Salesforce Health Cloud, Agentforce, Data Cloud, MuleSoft, Tableau/CRM Analytics, identity management, and zero-trust security frameworks.

• Develop Level of Effort models, project staffing plans, phased delivery timelines, and clear delivery assumptions.

• Manage technical scope boundaries to safeguard delivery margin and mitigate risks associated with downstream implementation.

• Oversee the technical deal-desk operations for intricate pursuits.

• Lead the creation of technical proposals, Statements of Work, work breakdown structures, assumptions, exclusions, and executive presentation materials.

• Identify high-value healthcare agent use cases and establish guidelines for HIPAA compliance, clinical accuracy, prompt patterns, and human-in-the-loop validation.

• Advise on high-fidelity Payer/Provider demonstration environments and comprehensive user journeys.

• Direct solution engineers in the development of customized demonstration build-outs.

• Maintain and enhance HLS pre-sales templates, reference architectures, estimation calculators, and reusable playbooks.

• Present technical and commercial narratives, architecture reviews, and platform vision sessions to C-suite executives, clinical governing boards, and IT review committees.

• Collaborate with Sales and Delivery practice leaders to synchronize pricing, terms, staffing models, and contractual risk factors.

• Ensure a structured, documented transition into engagement kickoff.

⛳️ Requirements

• Minimum of 8 years in pre-sales solution engineering, solution architecture, or technical leadership within a Salesforce consulting partner or healthcare enterprise software vendor.

• Extensive architectural knowledge of healthcare operations, including utilization management, care coordination, claims adjudication touchpoints, member/patient engagement, prior authorization, provider network operations, and HIPAA/HITECH compliance frameworks.

• Proven experience architecting complex multi-cloud deployments that involve Salesforce Health Cloud, Data Cloud, MuleSoft, Service Cloud, and enterprise integration patterns.

• Successful track record in leading the technical closure of multi-million-dollar deals, establishing defensible Levels of Effort, managing complex RFP/RFI responses, and drafting robust Statements of Work.

• Practical experience in designing or assessing generative AI and autonomous agent frameworks, such as Agentforce, with a focus on healthcare data retrieval, prompt grounding, clinical safety, tone, and auditability.

• Demonstrated ability to coordinate cross-functional teams across multiple high-stakes pursuits simultaneously.

• Outstanding communication, storytelling, and consensus-building skills, adept at navigating technical architectural reviews and strategic value presentations with C-level healthcare executives.

• Must possess full-time permanent work authorization in the US.

• Bachelor’s Degree preferred or equivalent professional experience.

• Active Salesforce Certifications preferred, such as Health Cloud Accredited Professional, Certified System/Application Architect, Administrator, or Consultant.

• Experience with healthcare data modernization and interoperability, including HIPAA data governance, HL7/FHIR standards, core claims systems, and EHR/EMR platforms like Epic or Cerner.

• Experience integrating Salesforce with clinical databases, care management portals, or payer administration systems.

• Proven history of enhancing pre-sales cycle time, accuracy, and margin through process redesign and automation.

🏝️ Benefits

• Flexible working hours with a focus on achieving a healthy life-work balance (in that order!).

• Option for remote flexible work.

• Unlimited Paid Time Off (RTO).

• 401K plan with Company Match.

• Comprehensive Medical, Vision, & Dental coverage.

• Competitive quarterly bonus opportunities.

• Reimbursement for continuing education and certification, particularly within the Salesforce and Snowflake ecosystems.

• Opportunities for occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and culture activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• Open-door leadership policy that provides access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career guidance and support.

• Emphasis on trust, transparency, and respect across all levels of the organization.