Solution Architect – Operate & Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations based on client specifications.

• Ensure technical consistency and feasibility prior to project commencement.

• Implement technical checklists for various tools, including Operate Insights, Centrical, and Knowledge Base.

• Facilitate data flows between client systems and TP platforms, including EMA, while addressing data formats, interfaces, and data quality.

• Connect BI/reporting systems, particularly Power BI, to operational data sources.

• Incorporate data privacy and compliance regulations, such as PII redaction, during data integration processes.

• Oversee end-to-end implementations from solution design and data integration to Go-Live.

• Maintain communication with client IT, internal QA, and operations teams.

• Analyze and troubleshoot technical issues related to translation tools and system integrations.

• Coordinate with internal IT support, including ticket creation and installation triggers.

• Collaborate with QA teams to ensure the quality of solutions.

• Identify opportunities for automation and data analytics within operational processes.

• Promote the continuous development of technical standards within the DSI team.

• Create and maintain technical documentation that includes architecture, data flows, and implementation checklists.

• Share expertise with team members and operations colleagues.

⛳️ Requirements

• Successfully obtained a degree in Computer Science, Business Informatics, or a related technical field.

• A minimum of 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or a similar role.

• Demonstrated experience in implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems.

• Comprehensive knowledge of data integration and system architecture, including APIs, data flows, and interfaces.

• Strong expertise in Power BI, particularly in reporting and data modeling.

• Experience in workforce management, quality management, or AI-driven process solutions, including knowledge bases and translation tools.

• Organized project management and technical documentation abilities.

• Proficiency in English at C1 level.

• Proficiency in German at B2 level.

• Basic familiarity with workflow automation tools such as n8n, Make, or Power Automate is an advantage.

• Experience in the Customer Experience sector is a plus.

• Strong technical inclination and a structured, solution-focused approach.

• Capability to communicate complex technical concepts in a clear and effective manner.

• Self-motivated work ethic and the ability to remain resilient under pressure during critical project phases.

• Excellent cross-functional communication skills.

• Ability to swiftly adapt to new technologies.

• Updated CV and cover letter in English in PDF format.

• Incomplete applications will not be considered.

🏝️ Benefits

• Full-time permanent employment.

• Flexible working hours.

• Equal opportunity employment.

• Preference for women, individuals with severe disabilities, and applicants of equivalent status in cases of equal suitability.

• Inclusive consideration regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.