Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate requirements gathering and solution design to convert client use cases into Talon.One Applications, campaigns, and rule logic.

• Oversee complete Talon.One deployments, which include setting up Applications and environments, customizing attributes and effects, configuring Rule Builder conditions, and creating campaign templates.

• Develop and initiate programs involving coupons, discounts, referrals, bundles, giveaways, achievements, and multi-tier loyalty systems.

• Create integration blueprints that connect Talon.One APIs with mobile applications, POS systems, eCommerce platforms, Braze, CDPs, data warehouses, and authentication providers.

• Design real-time customer session and event flows across all channels.

• Set up Talon.One webhooks and outbound integrations to enable personalized messaging through Braze.

• Review existing Talon.One and legacy loyalty systems, providing recommendations for optimizations.

• Perform quality assurance and manage the transition from existing platforms to operational Talon.One logic.

• Collaborate with client developers on integration builds and SDK implementations.

• Complete Talon.One enablement for marketing campaigns and migrations from legacy platforms.

• Lead the creation of documentation and training materials, including deployment blueprints, data catalogs, and attribute maps.

• Assist in change management by advising on role definitions, drafting job descriptions, and participating in candidate interviews.

• Work together with Business Strategists, Project Managers, and Lead Architects on client migrations.

• Act as Stitch’s internal expert on Talon.One by providing enablement, writing solutions, and hosting office hours.

• Occasionally travel, up to 20%, to client locations for strategic working sessions.

⛳️ Requirements

• Extensive hands-on experience in configuring Talon.One Applications, campaigns, Rule Builder conditions and effects, custom attributes, and loyalty programs within complex enterprise environments.

• Solid understanding of Talon.One Integration and Management APIs, SDKs, and webhooks.

• Strong skills in system integration (REST APIs, SDKs, JSON, webhooks), with experience linking Talon.One to Braze, commerce platforms, POS systems, CDPs, and data warehouses.

• Proven track record in designing and implementing scalable, real-time customer session and event workflows.

• Experience in migrating clients from legacy loyalty or promotional platforms, including quality assurance and transition planning.

• Exceptional strategic and technical thinking capabilities, with the ability to design comprehensive solutions that align with client goals.

• Background in consulting, agency, or client-facing professional services settings.

• Over 5 years of experience with promotion engines, loyalty platforms, or marketing technology.

• At least 2 years of hands-on experience with Talon.One implementation (strongly preferred).

• Willingness to travel up to 20% as required.

🏝️ Benefits

• Flexible paid time off policy.

• Paid sick leave.

• Comprehensive medical, dental, vision, and life insurance coverage.

• Monthly technology stipend.

• Paid parental leave.

• Paid bereavement leave.

• Support for mental well-being.

• In-person onboarding experience during your first week at our headquarters in Indianapolis, Indiana.