Solution Architect

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Lead customer discovery initiatives through requirements workshops, stakeholder interviews, and process walkthroughs.

• Clarify client needs, reveal implicit requirements, assumptions, constraints, and risks.

• Evaluate IT infrastructure, authentication and security models, data sources, and third-party systems.

• Document and validate business requirements, process maps, solution descriptions, and UML diagrams.

• Prioritize requirements, establish acceptance criteria, and manage scope changes in collaboration with Project Management.

• Utilize Claude daily to organize discovery sessions, synthesize notes, draft documentation, and identify gaps or conflicts.

• Detect opportunities for automation and AI-agent implementations, offering guidance on governance, supervision, and data access.

• Act as a subject matter and solution expert in M-Files software and systems integration.

• Convert business requirements into technical solution designs for project consultants.

• Provide recommendations on best practices for customer solution sets.

• Coordinate technical deployment activities with consultants and Project Management.

• Assist in solution design, development, deployment, migration, QA, UAT, and other consulting engagements.

• Validate deliverables against requirements and acceptance criteria using real customer data wherever feasible.

• Generate technical documentation and handoff materials.

• Train customer technical staff when necessary.

• Identify product capability gaps and scope them for R&D and Product Management.

• Manage customer-success change requests and product updates in collaboration with R&D and Product Management.

• Relay recurring customer requirement trends to Product Management.

• Mentor and guide junior consulting team members.

• Develop reusable discovery templates, requirements checklists, solution patterns, and Claude workflows.

• Assist in pre-sales scoping and technical feasibility discussions.

• Identify and escalate additional service and expansion opportunities.

• Coordinate scope boundaries with Implementation, Managed, and Expert Services.

⛳️ Requirements

• 5 to 8 years of experience in corporate services consulting.

• Bachelor's degree in Computer Science or a related field.

• Proven experience in requirements gathering within a customer-facing consulting environment.

• Hands-on experience with Claude on a daily basis for research, analysis, drafting, and summarization.

• Ability to verify AI-generated outputs and safeguard customer data.

• Working knowledge of AI agent and automation concepts applied to enterprise data.

• Experience with document/content management systems.

• Excellent verbal and written communication abilities.

• Strong leadership and interpersonal skills.

• Experience in creating technical documentation, including solution descriptions, requirements documents, and UML diagrams.

• Knowledge of solution architecture and methodologies for cross-application communication and integration.

• Experience throughout all lifecycle phases of enterprise IT solutions.

• Experience in managing project timelines and scope.

• Ability to drive projects to completion and navigate obstacles.

• Exceptional organizational skills and capacity to support multiple concurrent customer engagements.

• Strong problem-solving capabilities.

• Ability to effectively engage and manage customer interactions.

• Highly motivated self-starter with a capacity to learn new methods and technologies.

• Ability to excel in a fast-paced, deadline-oriented environment.

• Willingness to travel up to 25%.

• Preferred: experience using Claude Projects, skills, connectors, or MCP integrations.

• Preferred: experience with M-Files or similar enterprise content management platforms and extensibility layers.

• Preferred: business process analysis or business analysis methods and certifications such as CBAP.

• Preferred: knowledge of cloud technologies, including Azure.

• Preferred: exposure to data governance or information security concepts.

• Preferred: experience in forward-deployed, embedded customer-facing, or pre-sales technical scoping roles.

• Preferred: experience in creating technical training or enablement materials.

• Preferred: working knowledge of networks and authentication methodologies.

• Preferred: understanding of .NET languages, data structures, programming concepts, APIs, and integration patterns.

🏝️ Benefits

• Flexible work/life balance as a remote-enabled organization.

• 10 paid holidays each year.

• Unlimited Paid Time Off (PTO).

• Matching 401(k) plan (25% of employee's contribution up to the IRS maximum).

• Health insurance options (PPO and HDHP/HSA plans).

• Dental insurance coverage.

• Vision insurance options.

• Life insurance equal to 1x employee's salary.

• Employer-paid short-term disability benefits.

• Employer-paid long-term disability benefits.

• Flexible Spending Plan for medical and dependent expenses.