Software Quality Manager

This is a fully remote position, open to applicants in Arizona, +31 more states.

📋 Description

• Lead two teams in delivering testing and documentation services to various engineering teams within the Wikimedia Foundation.

• Collaborate with teams and cross-functional stakeholders to ensure alignment on testing and documentation requirements.

• Balance the objectives of projects with technical specifications and the skill sets of team members.

• Drive project execution, guarantee that SLAs are fulfilled, monitor key performance metrics, and remove obstacles hindering progress.

• Enhance and refine automated processes while promoting the adoption of best practices in software quality and documentation.

• Advocate for quality and documentation-first methodologies across engineering teams.

• Supervise the design, implementation, and upkeep of automated testing suites, manual testing approaches, and technical documentation.

• Ensure that both teams remain engaged, productive, and aware of the project context and organizational effects.

• Mentor team members, conduct performance evaluations, offer career guidance, and foster a professional and inclusive work environment.

• Support software quality and documentation for the software that powers Wikipedia and its sister projects.

⛳️ Requirements

• Proven engineering experience in a technical management or leadership position.

• Strong practical experience in developing, designing, and reviewing software applications utilizing Go, Python, PHP, or other object-oriented programming languages.

• A strong history of managing a team that offers centralized services such as quality assurance, technical documentation, or technical program management to different product teams.

• Experience in managing the expectations of diverse teams with varying goals and effectively prioritizing tasks for service teams.

• Exceptional verbal and written communication skills in English.

• Established success in working with multicultural, remote, and high-performing distributed teams.

• Alignment with the mission and values of the Wikimedia Foundation.

• Familiarity with open-source development methodologies and open-source communities.

• Technical expertise in manual and automated testing or writing technical documentation.

• Capability to implement scalable testing and documentation strategies.

• Experience with remote work and fostering healthy geographically distributed teams.

• Experience within large-scale global developer ecosystems and platforms.

• Knowledge of testing automation tools for E2E and Visual Regression.

• Familiarity with documentation-as-code tools like Markdown.

• Experience transitioning Test Engineers from manual testing to automation.

• Familiarity with MediaWiki.

• Non-US employees must possess current work authorization in their respective locations.

🏝️ Benefits

• Competitive, equitable, and values-aligned salary.

• Salary adjusted according to the country of hire for candidates outside the US.

• Local third-party Employer of Record (EOR) hiring for non-US employees.

• Remote-first work arrangement.

• Equal opportunity and inclusive workplace.

• Assistance with applications or accommodations for disabilities.