Software Installation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute visible software installations and upgrades for Varian products both on-site and remotely.

• Identify and resolve issues related to software installations and upgrades.

• Operate within both physical and virtual environments, including various operating systems, databases, software, and networking technologies.

• Assess assigned tasks to ensure the necessary hardware and software components are available.

• Complete installation documentation in accordance with Varian's Quality processes and procedures.

• Manage and maintain customer system inventories using Keystone or similar tools.

• Collaborate with teams in project management, software planning, local services, hardware installation, and remote software deployment.

• Showcase equipment operation and specifications as outlined in the Customer Acceptance Procedure.

• Conduct installation readiness reviews of customer IT infrastructure and project plans.

• Provide training and mentorship to new Installation Representatives as necessary.

• Coordinate with subject matter experts to facilitate installation and upgrade tasks.

• Execute installation and upgrade activities for small to medium-sized projects.

• Record detailed installation and upgrade information in company systems.

• Uphold professionalism and safety in line with company standards and customer regulations.

• Submit daily reports, work orders, timecards, expense reports, and other documentation in a timely manner.

• Utilize escalation procedures for problem resolution and seek technical assistance when required.

• Offer constructive feedback on products and documentation to enhance installation processes.

• Provide training, mentoring, and advice to new and less experienced Installation Representatives.

• Willingness to travel up to 75% across ASEAN and Korea as needed.

⛳️ Requirements

• A bachelor’s degree in computer science, IT, or a related field, or 5-8 years of relevant experience in healthcare, medical, or hospital settings.

• Practical experience with VMware vSphere and/or Microsoft Hyper-V.

• Proficient in administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and commonly used server roles and features.

• Strong understanding of networking fundamentals, such as IP addressing, routing, firewall concepts, and troubleshooting network connectivity.

• Capability to diagnose and resolve typical network and system communication issues using standard troubleshooting methods and tools.

• Familiarity with Citrix or other remote application delivery and virtualization platforms is advantageous.

• Extensive professional technical experience with system software and exceptional debugging abilities.

• Valid passport and readiness to travel internationally on short notice within ASEAN, Korea, and other required destinations.

• Proficient in the local language (Thai, Bahasa Malaysia) as well as English, both written and spoken.

• Highly organized with excellent planning skills.

• Customer-oriented mindset.

• Strong interpersonal communication abilities.

🏝️ Benefits

• Resources and flexibility to support both professional and personal growth.

• Opportunities for internal and external training and certification.

• A global, diverse, and inclusive workplace environment.

• Equal opportunity employment practices.

• Career opportunity alerts accessible through candidate profiles.