Social Media Moderator / Customer Service Representative

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Engage with customer messages and comments across various social media channels.

• Provide responses to inquiries concerning products, pricing, availability, and additional details.

• Assist customers in selecting the most appropriate products for their needs.

• Accurately receive and log customer orders.

• Follow up with customers about their orders and delivery as necessary.

• Address customer complaints and issues in a courteous and professional manner.

• Refer complicated cases to the appropriate team when needed.

• Ensure quick response times and maintain a professional tone that aligns with the brand image.

• Regularly monitor comments and messages, ensuring that no customer inquiry remains unanswered.

• Provide management with reports on recurring customer feedback and common issues.

⛳️ Requirements

• Outstanding communication and customer service abilities.

• A friendly, courteous, and professional writing style.

• Strong organizational skills and ability to follow up effectively.

• Capability to manage various customer situations while working under pressure.

• Familiarity with social media platforms, particularly Facebook, Instagram, and WhatsApp.

• Excellent attention to detail.

• Previous experience in customer service, social media management, or sales is preferred.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional growth and development.

• Flexible working hours.

• A supportive and dynamic work environment.