Social Media Insights Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Stay updated on the latest trends, best practices, and pertinent information in digital marketing.

• Gather, organize, and format extensive datasets from social media channels and various sources.

• Ensure the integrity of data and adherence to data governance protocols.

• Create workbooks and documentation that facilitate data analysis.

• Extract actionable insights that deliver client value beyond standard reporting.

• Develop reports and presentations that effectively communicate insights to clients.

• Engage in quality control, data management, and initiatives aimed at optimizing workflows.

• Participate in brainstorming sessions and initiatives to enhance ICUC Insights & Analytics.

• Support revenue and growth initiatives through ad-hoc requests.

• Complete monthly reports with a 99% adherence to deadlines.

• Attend 95% of team meetings and mandatory connections.

• Finish required internal training courses and two relevant optional courses each quarter.

• Maintain a 98% accuracy rate in reports.

• Implement one workflow optimization each quarter.

• Contribute to at least two non-recurring revenue or marketing requests every quarter.

⛳️ Requirements

• A minimum of 2 years of experience in social media analytics.

• Proven ability to utilize social listening tools to derive valuable insights.

• Advanced expertise in Brandwatch, Talkwalker, Sprinklr, and Khoros.

• Capability to convey complex social media data insights to both technical and non-technical audiences.

• Experience in applying industry best practices for data accuracy, analysis effectiveness, and report quality.

• Proficiency in managing multiple tasks while maintaining quality standards.

• Ability to analyze complex datasets, recognize trends and patterns, and translate insights into actionable recommendations.

• Skill in creating clear, engaging, and visually appealing presentations and reports.

• Strong understanding of computer applications, spreadsheet software, and the Microsoft Office Suite.

• Ability to actively listen to client needs and project specifications.

• A desktop computer or laptop that meets minimum system requirements.

• High-speed internet connection with a minimum speed of 30 mb/s.

• Adequate headset/mic and webcam setup.

• Proficiency in English; additional languages are considered an asset.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• RRSP.

• Paid time off.

• Additional benefits available to permanent employees.

• Remote work environment.