Social Media Community Manager, French Canadian

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address client complaints and inquiries through various social media platforms.

• Interact with online communities and provide prompt, professional replies that reflect the brand’s voice.

• Oversee social media groups to ensure they remain welcoming, inclusive, and free from judgment.

• Assess graphic images and written materials that breach community standards.

• Elevate content that falls under escalation procedures, such as concerns related to child safety and bomb threats.

• Engage with brand audiences specifically in French Canadian markets.

• Availability required on weekdays, evenings, and weekends, including both days of the weekend.

• Expected to cover roughly 16.5 hours per week across shifts on Saturday, Sunday, and Monday.

⛳️ Requirements

• Residing in Canada.

• Proficient in written French Canadian at a native level.

• Strong command of English language and grammar.

• Previous experience in moderation, engagement, social customer care, or community management with a brand or digital agency.

• Familiarity with using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.

• Current awareness of social media trends and diverse audience types.

• Comfortable with digital technology and various tools and platforms.

• Ability to work effectively in a remote environment.

• Must have Windows 11 or Mac OS X version 14 (Sonoma) or higher with administrative access.

• Minimum of 8GB RAM; 16GB is preferred.

• Reliable home broadband connection with at least 20 Mbps download and 1 Mbps upload speed.

• At least 40 GB of available hard disk space.

• Webcam and headset required.

• Android or iOS device for two-factor authentication.

• Facebook account may be necessary depending on project requirements.

• Chromebook, Linux, and Cloud VMs are not supported.

• A touchscreen monitor must be used alongside a keyboard and mouse.

🏝️ Benefits

• Fully remote work opportunity.

• Compensation on an hourly basis.

• An inclusive and supportive application process.

• Recruitment accommodations or adjustments available upon request.